Healthcare Call Center Advocate

2 months ago

Irving, United States Lantern Full time
Job DescriptionJob Description

Employer Direct Healthcare officially becomes Lantern

 

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

About You:

  • You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
  • INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
  • You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
  • You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
  • Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
  • You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.

 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Customer Engagement Advocate

A Customer Engagement Associate (CEA) is the primary point of contact for our members. The CEA provides a concierge-level experience to members by navigating them through the surgical continuum. A critical aspect for our CEAs is engaging and selling our value proposition to each and every member. Activities include: answering questions, education on the surgery process and incentives for participation, helping with provider selection and coordination with physician offices. Successful CEAs will not only engage new members but will always look to go the extra mile from a service delivery perspective for all members navigating complexities of surgery. High energy and passion for providing stellar customer service a must Must have ability to operate in a fast paced environment centered around customer excellence over all things

Pay Range: Starting at $20.00 an hour + competitive monthly bonus program.

Shift Schedules:
All Customer Engagement Advocate schedules are Monday-Friday.

  • 7:00AM-4:00PM
  • 7:30AM-4:30PM
  • 8:00AM-5:00PM
  • 8:30AM-5:30PM
  • 9:00AM-6:00PM
  • 9:30AM-6:30PM
  • 10:00AM-7:00PM

We also have rotating shifts that you will be asked to cover on an occasional basis: 6:00AM-3:00PM and 1:00PM-10:00PM.

THIS IS A 100% ONSITE POSITION.

Responsibilities and Duties

  • Accountable for Engaging and educating new and existing members on our SurgeryPlus offering and ensuring all benefits are clearly articulated and understood.
  • Coordinate appointments and travel for member while assisting with appropriate venue selection
  • Assist with provider selection
  • Follow up, resolve and document issues with routing of inquiries needing further investigation to the appropriate department
  • Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements

Requirements

  • Bachelor’s degree in healthcare administration, social services, public health or related field strongly preferred
  • High school diploma required
  • 1-3 years experience in a customer service and/or sales enablement role
  • Ability to work effectively in a team environment
  • Strong written and verbal communication skills
  • Strong critical thinking and problem-solving skills
  • Ability to effectively organize work activities to meet deadlines
  • Bilingual (Spanish & English) preferred

Benefits:

  • Competitive Hourly Wage
  • Highly Competitive Monthly Bonus Program
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short & Long Term Disability
  • Life Insurance
  • 401k with company match
  • Paid Time Off
  • Paid Parental Leave
Company DescriptionEmployer Direct Healthcare officially becomes Lantern

Our Mission
Our mission is to transform access to excellent care. For more than a decade, our team has helped organizations better care for their people with access to the best providers in the nation because we believe that there should not be a trade between affordable care and excellent care.

Our Values
It is a privilege to be in the position we are today, having built a platform that touches over 4 million lives and many more in the future. We also believe that our values and culture in large part is what got us here.

Our Commitment to Diversity, Equity & Inclusion
We believe that access to healthcare is an essential need and a human right. We are committed to facilitating equal access to high quality care at fair prices, without regard to age, ability, gender, geography, race, color, sexual orientation, identity, religion or socio-economic status.
As the leader in our space, we understand that being a diverse, equitable and inclusive organization is a key driver of our success, and fosters innovation, growth, creativity, and accountability.Company DescriptionEmployer Direct Healthcare officially becomes Lantern\r
\r
Our Mission\r
Our mission is to transform access to excellent care. For more than a decade, our team has helped organizations better care for their people with access to the best providers in the nation because we believe that there should not be a trade between affordable care and excellent care. \r
\r
Our Values\r
It is a privilege to be in the position we are today, having built a platform that touches over 4 million lives and many more in the future. We also believe that our values and culture in large part is what got us here. \r
\r
Our Commitment to Diversity, Equity & Inclusion\r
We believe that access to healthcare is an essential need and a human right. We are committed to facilitating equal access to high quality care at fair prices, without regard to age, ability, gender, geography, race, color, sexual orientation, identity, religion or socio-economic status. \r
As the leader in our space, we understand that being a diverse, equitable and inclusive organization is a key driver of our success, and fosters innovation, growth, creativity, and accountability.

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