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Customer Service Technical Representative

5 months ago

Newburgh, United States Kaiser Aluminum Full time

Kaiser Aluminum Warrick has been on the path of innovation, embracing the latest technologies for almost 60 years We have revolutionized the industry and lead the way in the development of sustainable aluminum products the you use every day for food and drinks. Our people are the bedrock for our operations. Along with their dedication to excellence and integrity, our people are drivers of continuous improvement who build on new ideas while flourishing within our growing business. We provide opportunities for you to think outside the box and bring creative and progressive solutions to our operations. Our passion for inclusion, diversity and equity is a value at the core of our organization and people. Are you ready to start your journey with us and be the future of Kaiser Warrick Aluminum?
Kaiser Aluminum is known around the world for its superior quality. Our secret is what we put into it-innovative thinking, industry-leading reliability, and a world-class commitment to customer service. In short, the same qualities we look for in our people. We are looking for a Customer Service Technical Representativeto join the Kaiser Aluminum Warrick team outside of Evansville Indiana

The position reports to the Customer and Product Quality Assurance (CPQA) Manager. The technical service organization has responsibility for providing customer technical service for can-sheet products produced at Warrick Operations.

This position interacts with both plant personnel and customers to resolve technical issues related to products. The position leads efforts to problem solve product performance issues and to determine root cause and provides information to the manufacturing locations to facilitate root cause problem-solving. In addition, this position is an advocate and change agent for product changes that increase customer satisfaction and/or reduce operating costs.

What's in it for you

To support our teams and their families beyond the workplace, we provide an outstanding benefits package effective day one of employment

  • Industry leading compensation program.
  • 401K options that begin vesting day 1.
  • First-rate vacation plan for valuable work-life balance.
  • Relocation assistance for new team members.
  • Employee resource groups.
What you will work on:
  • Identify, drive, and/or facilitate product changes through commercialization.
  • Works with customers during process upset conditions; minimize financial impact.
  • Resolve customer quality issues efficiently and process claims.
  • Leads and/or participates in effective root cause problem-solving Identifies, evaluates, and/or implements initiatives that result in win-win for Kaiser and the customer.
  • Establishes relationships at various levels at customer plants.
About you:
  • Aluminum manufacturing knowledge
  • Can and Lid making knowledge preferred
  • Data analysis and problem solving skills Rigid Container Sheet (RCS) manufacturing process knowledge
  • RCS metallurgy knowledge
  • Strong communications, both written and verbal
  • Interpersonal astuteness
  • Negotiations skills
  • HS Diploma/GED


Additional Information:

The incumbent will travel extensively - can be as high as 70% of the time. Travel may be required with very little notice.

Kaiser Aluminum encourages applications from women, people of diverse backgrounds and those with different skills and life experiences. Kaiser is proud to be an equal opportunity workplace and is an affirmative action employer.