Director of Financial Services

2 months ago

Lake City, United States H&R Block Full time

Job Description:

H&R Block is looking for a Director of Financial Services Credit to guide the development of our digital experiences in credit and credit-related products. This position is remote-friendly.

The Director will guide, manage, and coach a team of product managers focused on understanding and addressing the financial health needs of our customers. It will also lead cross-functional teams across the company in support of our products and services. The Director will work closely with executives within the financial services line of business to monitor performance and to develop strategies for future programs to address customer and business needs. The Director will also develop partnerships with external entities to design, develop and implement new products, services, or programs.

The Director will report to the Vice President Financial Products (link) and will be a key part of the product leadership team at H&R Block.

Day to day youll...
Develop, communicate, and implement the companys strategy related to consumer credit
Guide Product Managers and cross-functional teams in identifying customer problems, designing and developing solutions, and delivering impactful product experiences.
Collaborate with other product teams to develop the overall financial services product portfolio.
Stay updated on industry trends and potential partners to offer innovative, low-risk products.
Partner with Risk, Operations, Compliance, Finance, Marketing, and Data Science teams to develop and improve consumer lending products.
Analyze product and portfolio performance by consumer segment to identify improvement areas.
Make credit and pricing recommendations to optimize acceptance rates, minimize losses, and increase profitability.
Work with Risk teams to develop and review underwriting models using traditional and alternative data sources.
Manage credit risk performance across lending products, both internally and with third-party partners.
Communicate business and product performance, credit issues, and recommendations to executive teams and bank partners.About H&R Block...

H&R Blocks purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. Weve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, weve grown to have approximately 12,000 offices throughout the United States and around the world.

We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe its how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe its all those things, and much more.

H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.

It would be even better if you also had... Masters degree
Startup leadership exposure, including building/managing product, design, strategy, and engineering teams
Experience with alternative lending products and models
Experience dealing with sponsor bank relationships and regulatory agencies
Experience with multiple credit reporting agencies, decisioning systems, machine learning and alternative data suppliers

About H&R Block...
Were here to live our purposeto provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

Weve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, weve grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, youll add to the momentum of a forward-thinking companyone that defined an industry and is now leading its transformation.What you'll bring to the team... Degree in business, statistics, mathematics, economics or related field
8+ years of experience across business strategy, program or product management disciplines with direct experience in credit and credit-related products
Experience in working in highly regulated environments and demonstrated experience in defining creative solutions in concert with risk and compliance stakeholders
Experience in guiding product and agile processes across teams and adjacent stakeholders
Experience in team leadership and staff development - leading, managing, and coaching your team to create superior experiences for our customers
Strong analytical skills, including experience working with a variety of data sources and advanced modeling techniques
Demonstrated experience modeling financial impacts and managing loss rates
Strong communication skills, able to effectively communicate with team members, across functions, with senior leadership and with our bank partner#LI-KB1 #LI-Remote

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