Technical Support Engineer
3 weeks ago
JOB TITLE: Technical Support EngineerDEPARTMENT: Technical SupportREPORTS TO: Technical Support ManagerSUPERVISORY RESPONSIBILITIES: NoJOB LOCATION: RemoteSUMMARY OF POSITION:The Technical Support Engineer is a dynamic and energetic individual that plays an important role by being the first point of contact for issues reported by our customers on our software products, in a timely and professional manner with a deep commitment to excellent customer satisfaction.ESSENTIAL DUTIES & RESPONSIBILITIES:Answers the Technical Support Line to receive new supportMonitors the Technical Support Mailbox periodically throughout the day.Logs all new support requests in tracking system.Communicates effectively with customers and 3rd parties daily to resolve issues in a timely manner.Tracks all activity related to each issue and documents progress daily.Follows established escalation procedure to engage secondary support when necessary.Works towards continually gaining extensive knowledge of supported products.MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):Associates Degree in Computer related studies or equivalent.Minimum of 2+ years of helpdesk experience supporting technical clients.Experience and extensive knowledge of computer related troubleshooting.Experience and background using a Windows environment.Experience and extensive knowledge of computer related troubleshooting.Experience and background using a Windows environment.Exposure to Active Directory Exchange Server, and Networking Operating SystemsExposure to SQL ServerExposure to Microsoft IIS Web Server SoftwareAbility to interpret customer business needs and translate them into the application and operation requirementsExcellent people skills to interact and engage with customersExcellent oral and written communication skillsAbility to type accurately at least of 50 words per minute.Ability to work in a close team environment.Excellent analytical and problem-solvingPREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):Experience supporting or implementing OnBaseExperience with C# and JavaScriptExperience Required 2+ years of helpdesk experienceEducation Required Associates or better#J-18808-Ljbffr
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