Technical Support Engineer

4 weeks ago


Nashville, United States Milestone Technologies, Inc. Full time

** ONSITE position (5 days/week) **


Location:

Downtown Nashville (paid parking)


Responsibilities:

  • Support local and regional offices (site visit, move and changes) on all technology support and projects
  • Represents IT in a professional manner to build partnerships across cross-functional teams and departments.
  • Serves as a Tier 1 escalation point and provides top-notch support for our local and remote office(s) teams.
  • Provide event support, setup AV and live stream equipment
  • Create technical document standards, best practices, and policies
  • Partners with internal service owners and teams to evaluate technical solutions, provide recommendations, obtain consensus, plan, and execute the services
  • Plans, develops, manages, and deploys solutions such as email, storage, backups, monitoring and productivity suites. Provides direct technical input to drive enterprise projects success.
  • Develops tools and solutions to increase operational efficiency of the IT service management process with focus on excellent user experience
  • Prioritizes and time manages multiple initiatives with emphasis on achieving objectives
  • Diagnoses and trouble shoots complex technical and business problems
  • Championing the use of self-service IT resources, such as ticketing system and knowledge base
  • Supply management & procurement responsibilities as needed


Qualifications:

  • 1+ year of direct user-facing technical support experience
  • Bachelors or Associate’s degree in IT or a related discipline
  • Good experience with Mac OS, Windows OS, Microsoft Active Directory, Jamf, Google Workspace
  • General networking experience, familiarity with technologies such as Cisco, Aruba, Palo Alto, and SDN-based networking, IDF and MDF or NOC, networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
  • Systematic problem-solving approach with the ability to adjust quickly to changing priorities and make progress in areas where high ambiguity and uncertainty exist
  • Strong interpersonal skills and ability to work with diverse and cross-functional teams, customers, and external vendors
  • Excellent customer service, organizational, prioritization, multitasking, communication, and leadership skills
  • Ability to manage local technical projects without supervision
  • Excellent communication skills (oral and written)


Preferred Qualifications:

  • CompTIA A+
  • CompTIA Sec+
  • VMware MDM (Workspace One)
  • IDP / Email experience


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