Temporary Customer Service Representative

3 months ago

Miami, United States Costa Farms Full time

** Temporary Customer Service Representative**

**Job Category****:** Support - Corporate **Requisition Number****:** CUSTO003258 Showing 1 location **Job Details**

**Description**

**Company Overview**

Here at Costa Farms, we live by the values of H3: being Humble, staying Hungry, and always Hustling. The team rallies to the mission of being a lean, green, growing machine dedicated to enriching the world by bringing plants into everyones life.

True to that mission, we grow more than 1,500 plant varieties. Driven by the spirit of innovation, the team is always testing new plants and developing new solutions to make it easier for retailers and plant parents to enjoy plants. Were also continuously testing different ways of growing our plants to increase quality and improve their ecological footprint as one aspect of our many sustainability efforts.

We cultivate plants, as well as a winning culture. Join the team, and youll find opportunities to learn and grow. Youll collaborate with other driven, determined people who together keep Costa Farms an industry leader. Youll support and be supported by a team that cares about each other, our customers, our consumers, and our community.

Youll also find right away that Costa Farms is committed to providing a diverse environment. Were proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, military status, marital status or veteran status, or any other group status protected by federal, state, or local law.

**Position Overview:**

Responsible for answering the phone, greeting callers, establishing the reason for calling, and resolving issues by contacting the appropriate team member to assist the customer. The rep will also provide customer service support to ensure an excellent standard of service and make sure a high level of customer satisfaction is maintained.

**Principal Duties and Responsibilities (Essential Functions)**:

Record and deliver messages

Handle customer inquiries and complaints

Provide delivery information to customers

Record Proof of Deliveries/Bill of Ladings

Answer and route a high volume of calls companywide while providing quality service to our customers

Assist the Credit & Claims Department with calls in regards to general credit request inquiries

Participate in additional Costa Experience team initiatives and key deliverables as needed

**Qualifications & Skills:**

High School Diploma or Equivalent

Must be bilingual

Must work well under pressure

Must have a minimum of one year of experience

Excellent interpersonal and communication skills

Software skills desired Outlook and MS Office (Word/Excel)

After applying, follow us on LinkedIn to stay up to date on whats happening around Costa Farms and to start becoming part of our family. Come Grow with Us

**Costa Farms offers competitive wages and benefits, including:**

401(k) Plan

Company 401(k) Matching Contributions

Health Savings Account

Care on Demand Telemedicine

Health Insurance

Dental Insurance

Vision Insurance

Supplemental Insurance (Aflac)

Virtual workplace for certain roles

Growth Opportunities

Challenging and exciting work environment

Costa Farms Scholarship

People discounts on plants

Costa Farms also has:

On-site gym with showers

On-site cafeteria and dry cleaning

Love Where You Work activities throughout the year

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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