Customer Service Representative
6 months ago
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.
The department of Patient Experience has an exciting opportunity for a full-time Customer Service Representative to work onsite on the UHealth campus. The Customer Service Representative (U) is responsible for providing the pivotal first impression and setting the tone for the patient, family, or visitor experience. This position is responsible for creating ID badges for all patients families, and visitors upon entering the UHealth hospital lobbies. Customer Service Representative (U) will provide directions as needed, assist with parking validations and assist with any needs of our patients, family, and visitors. Must be friendly, empathic, compassionate, knowledgeable, well-spoken, and continuously customer oriented.
CORE JOB FUNCTIONS
- Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties.
- Executes departmental policy regarding HIPAA requirements.
- All patient information must be kept private, confidential, and secure.
- All lists, reports, files, and documents must always be properly secured and stored. Interviews should be conducted in such a manner as to afford the patient reasonable audio and visual privacy.
- Make safety, customer service, care, and satisfaction the priority in every interaction.
- Responsible for badging all patients, families, and visitors that enter the UHealth hospital.
- High School diploma or equivalent
- Prior Customer Service experience helpful
- Proficiency in English; multilingual skill is strongly preferred.
- Able to work in a fast-paced environment with a calm, professional, and empathic demeanor.
- Ability to multitask and utilize time-management skills.
- Provide the highest level of customer service and promote a welcoming environment.
- Excellent communication skills; speak clearly and maintain a positive tone and a helpful attitude.
- Ensures a clean, pleasant, and safe working environment.
- Maintains professional attire and demeanor to project confidence with patients, families, and visitors.
- Commitment to the University's core values.
- Ability to work independently and in a collaborative environment.
- Ability to communicate effectively in both oral and written form.
- Ability to recognize, analyze, and anticipate our patients, families, and visitors' needs.
- Greets patients/visitors upon arrival at building entrances.
- Enforces current visitor policy.
- Conducts initial screening utilizing an approved screening questionnaire.
- Directs patient/visitor appropriately based on screening responses.
- Understands, complies and enforces infection control procedures and regulations for visitors.
- Ensures adequate supplies are on hand.
- Works with site leaders to resolve unique situations and troubleshoot issues that may arise.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
- Dependent on UHealth visitation policy, additional duties may be added as needed.
- Cover morning, mid, evening and weekend shifts as required.
- Assist patients and visitors with wayfinding.
- Retrieve wheelchairs as needed.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
U2
-
Customer Service Representative
6 days ago
Miami, United States Intertek USA, Inc. Full timeCustomer Service Representative - Onsite with minimal/ occasional travel Intertek, a leading provider of quality and safety solutions to many of the worlds top-recognized brands and companies, is actively seeking a Customer Service Representative to Customer Service, Customer Service Representative, Representative, Sales Engineer, Manufacturing, Retail
-
Customer Service Representative
3 months ago
Miami, United States Doosan Corp Full timeA Customer Service Representative will provide administrative sales and customer care support to a Distributor Network of 15-20, as the single point of contact for the Dealers commercial queries, requests, issues, claims etc. Good Customer Service ap Customer Service, Customer Service Representative, Representative, Order Fulfillment, Manufacturing, Sales,...
-
Customer Service Representative
3 months ago
Miami, United States Moon Moments Ltd Full timeCustomer Service Representative - Immediate Start | Paid Weekly On-site in Miami, FL A fantastic opportunity awaits in Miami, FL for an on-site Sales Customer Service Representative within our client's dynamic sales and marketing team. If you're passionate about driving sales and thrive on delivering top-notch service while achieving tangible results, we...
-
Customer Service Representative
1 week ago
Miami, United States Performing Arts Consultants Full timeAbout the job Customer Service Representative Performing Arts Consultants is committed to providing exceptional service to our customers. We are looking for a dedicated, friendly, and professional Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing them...
-
Customer Service Representative
2 months ago
Miami, United States Performing Arts Consultants Full timeAbout the job Customer Service Representative Performing Arts Consultants is committed to providing exceptional service to our customers. We are looking for a dedicated, friendly, and professional Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing them...
-
Customer Service Representative
7 days ago
Miami, United States Performing Arts Consultants Full timeAbout the job Customer Service Representative Performing Arts Consultants is committed to providing exceptional service to our customers. We are looking for a dedicated, friendly, and professional Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing them...
-
Customer Service Representative
3 weeks ago
Miami, Florida, United States SSM Services, inc Full timeAbout the RoleSSM Services, inc is seeking a highly motivated and customer-focused Customer Service Representative to join our team. This role offers an exciting opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Customer Interaction:...
-
Customer Service Representative
3 days ago
Miami, United States Winn-Dixie Full time**Job Summary:** Customer Service RepresentativeWe are seeking a highly motivated and results-driven Customer Service Representative to join our front-end team at Winn-Dixie. As a key member of our team, you will be responsible for providing exceptional customer service, processing transactions accurately and efficiently, and maintaining a clean and...
-
Customer Service Representative
3 days ago
Miami, United States Four Seasons Full timeJob Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Four Seasons. As a key member of our front desk staff, you will be responsible for providing exceptional service to our guests, handling their inquiries and requests in a timely and professional manner.The ideal candidate will have excellent...
-
Customer Service Representative
3 months ago
Miami, United States SNI Companies Full timeJob Details Seeking Out Friendly, Service-Oriented Customer Service Professionals in Doral/Medley/Hialeah! Position Overview: The Customer Service Representative will be responsible for all aspects of receiving customer inquiries, determining cost estimate, providing quotes, receiving and interpreting work scopes, reporting progress and providing status...
-
Customer Service Representative
1 month ago
Miami, United States Robert Half Full timeJob DescriptionJob DescriptionWe are looking for a diligent Customer Service Representative to be a part of our team. This role is based in Medley, Florida, and offers a long-term contract employment opportunity. As a Customer Service Representative, you will take on a variety of tasks, including assisting customers via phone, resolving issues related to...
-
Customer Service Representative
2 months ago
Miami, United States Coburn Technologies Full timeCustomer Service Representative - LAM - Location: Miami Office. Overview:Join our dynamic team at Coburn Technologies as a Call Center Representative! Youll be the first point of contact for our customers, handling incoming calls, emails, and web ch Customer Service Representative, Customer Service, Representative, Customer Experience, Manufacturing, Retail
-
Customer Service Representative
2 weeks ago
Miami, United States Midway Ford Miami Full timeAbout the RoleThe Customer Service Representative will provide exceptional service to our customers, handle phone calls and inquiries, and maintain the front desk area. This is an excellent opportunity to work in a fast-paced environment and make a real impact on our business.
-
Customer Service Representative
2 months ago
Miami, United States SNI Companies Full timeJob Details About Us: SNI Companies is a staffing agency hiring for a leading wholesale distributor of health supplements that is committed to providing exceptional products and service As part of our expansion, we are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. Position Overview: As a Customer...
-
Customer Service Representative
7 days ago
Miami, United States northwood Full timeThe Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.Open and maintain customer accounts by recording account informationResolve product or service...
-
Customer Service Representative
1 month ago
Miami, United States Global Distributors Inc Full timeCompany Description Global Distributors is a senior living equipment solution that provides innovative products to senior living facilities. Our goal is to offer the best equipment at a competitive price-point. Our founders are veteran senior living facility operators, and we pride ourselves on being at the forefront of innovation. We strive for excellence...
-
Customer Service Representative
1 week ago
Miami, United States northwood Full timeThe Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.Open and maintain customer accounts by recording account informationResolve product or service...
-
Customer Service Representative
3 days ago
Miami, United States Randstad Full timeJob OverviewWe are seeking a highly motivated Customer Service Representative to provide exceptional support to customers in English and Spanish. This role is perfect for someone with excellent communication skills who enjoys problem-solving and building relationships.
-
Customer Service Representative
2 weeks ago
Miami, United States Gap Inc. Full timeWe are seeking a Customer Service Representative to join our team at Gap Inc. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales.Responsibilities:Customer Interaction: Handle customer inquiries and resolve any issues in a professional and courteous manner.Sales and Service: Engage with...
-
Customer Service Representative
1 month ago
miami, United States Global Distributors Full timeCompany DescriptionGlobal Distributors is a senior living equipment solution that provides innovative products to senior living facilities. Our goal is to offer the best equipment at a competitive price-point. Our founders are veteran senior living facility operators, and we pride ourselves on being at the forefront of innovation. We strive for excellence in...