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Dealer Compliance Senior Manager
4 months ago
Westlake Services, LLC. | Corporate Office
Los Angeles, CA 90010, USA
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
As the Senior Manager for Dealer Compliance at Westlake Financial, you will play a pivotal role in overseeing and optimizing the operational aspects of the Dealer Compliance department. Your key responsibilities include:
Operational Oversight:
Ensure efficient and compliant servicing of auto loans.
Manage a high-performing team focused on delivering exceptional results.
Implement strategies to enhance customer satisfaction within the compliance framework.
Process Optimization:
Develop and implement streamlined processes for dealer management activities.
Oversee payment processing, account maintenance, and effective dealer communications.
Ensure adherence to Company development standards, policies, and procedures.
Project Management:
Drive projects to completion with a focus on quality, cost-effectiveness, and timeliness.
Align all initiatives with pre-established goals and objectives.
Implement risk management practices to mitigate potential issues, especially related to loan fraud.
Innovation and Technology:
Stay abreast of industry trends and technological advancements.
Evaluate and implement innovative technologies to improve the dealer management process.
Recruit, train, and manage a high-performing servicing operations team.
Foster a collaborative and positive work environment to enhance team productivity and morale.
Strategic Collaboration:
Provide guidance and support on schedules and staffing for your departments.
Define key performance indicators (KPIs) for the servicing operations team.
Regularly analyze performance metrics and drive continuous improvement initiatives.
Cross-Functional Collaboration:
Work closely with other departments, such as risk management, finance, and legal.
Coordinate with Project Managers to optimize results and reduce expenses.
In summary, as the Senior Manager for Dealer Compliance, you will lead initiatives to ensure operational excellence, compliance, and customer satisfaction while fostering innovation and collaboration across departments.
ESSENTIAL KNOWLEDGE, SKILL & LICENSES:
Oracle or other retail consumer servicing system
Ability to write and decipher SQL queries (Oracle, MySQL, MS SQL Server)
Personal computer; Microsoft applications – Outlook, Excel, Word, PowerPoint
EDUCATION AND/OR EXPERIENCE:
Bachelor's degree in business, finance, or a related field
Extensive experience (5+ years) in auto finance, with a focus on sales and servicing
Heavy analytical and problem-solving skills
Strong understanding of regulatory requirements related to auto finance and lending
Proven track record of leadership and team management
Exceptional communication and interpersonal skills
Strategic thinker with the ability to translate strategy into actionable plans
Results-driven and focused on achieving operational excellence
Adaptable and able to thrive in a dynamic and fast-paced environment
Strong commitment to ethical business practices and customer satisfaction
PAY RATE:
$95,000 to $105,000 per year
The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.
Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Discounts on Parks, Museums, Movie Tickets, and Attractions
Employee Loan Assistance
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas, TX office)
Rental Car Discounts, Dell Member Purchase Program
UKG Wallet
ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
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