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Senior Technical Analyst

2 months ago

Cleveland, United States The Sherwin-Williams Company Full time

The Senior Technical Analyst role is responsible for providing support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data for internal department planning and activities. The incumbent will work closely across technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will provide configuration, set up, and updating of the applications, ensuring that data is entered into established tables, fields, and system databases with the highest level of accuracy. The incumbent should be experienced in developing custom queries and building reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will provide recommendations to management concerning changes in applications development, maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. They are responsible for training users on the applications and setting up user access. They will liaise with cross-functional teams and client stakeholders to provide sufficient support for the enterprise-wide applications.

Provide support for software-as-a-service (SaaS) and enterprise-wide applications by developing and identifying design considerations and business impacts needed for configuration

Ensure accessibility of data for internal department planning and activities

Perform advanced configuration, setup, and updating of applications

Load data into established tables, fields, and system databases

Define governance standards and processes for data input, structures, and storage mechanisms

Build and produce reports that facilitate business management and staff decisions

Set up user access and train users on the applications

Recommend changes in applications development, maintenance, and system standards

Collaborate with cross-functional technical teams within the organization, to ensure the integration and interoperability of enterprise-wide systems

Liaise with client stakeholders and external vendors to provide necessary support for enterprise-wide applications

Education

Required

Bachelor's degree in Computer Science or Information Technology, or in lieu of a degree, at least 7 years of experience in enterprise-wide software support (work experience or a combination of education and work experience in the field of enterprise-wide software support)

Preferred

Certifications in ITIL, Microsoft, and/or Oracle

Skills and Experience

Required

4-6 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies

In-depth knowledge of enterprise-wide applications and software platforms

Experience with software-as-a-service (SaaS) and enterprise-wide systems

Experience in configuring and setting up various enterprise-wide applications

Experience applying security designs and principles to technology-based business solutions

Experience in database management and maintenance

Ability to develop custom queries using query and reporting tools

Knowledge of data management best practices and quality control processes

Excellent analytical and problem-solving skills

Excellent communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors

Technical Skills

System Configuration

Software Development Lifecyle (SDLC) Methodology

Cloud Technologies & Platforms

Data Analysis

Data Modeling

Data Warehousing & ETL Processes

Reporting Tools

Systems Security & Access Control

Preferred

Experience with: BPM, BPEL, Oracle SOA, Cloud (iPaaS and PaaS), Oracle Service Bus and EDI.

Experience working in an agile delivery environment.

Experience with developing integrations using Cloud based platforms like Oracle integration cloud or Dell Boomi.

Exposure to cloud-based applications like Coupa, Sirion, Lucernex, Concur etc.

Experience with BPA tools (Celonis, Conexiom, RPA).

Integration experience with SW Best of Breed ERP applications

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