Customer Service Representative

3 weeks ago


Mahwah, United States The Axel Group, LLC Full time

Our client is a well-established company in the fresh food industry, dedicated to providing high-quality products to its customers. With a focus on service and reliability, the company plays a key role in delivering fresh goods to a variety of clients.

Job Description:

Our client is seeking a dedicated Customer Service Representative to join their team in Mahwah, NJ. As the face of their customer service department, you will be responsible for delivering exceptional service to their clients, ensuring a seamless experience from order placement to delivery. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment.

Key Responsibilities:

  • Manage and process customer orders accurately, either manually or via EDI, ensuring correct pricing and details.
  • Communicate orders to the shipping and warehouse teams to ensure timely delivery.
  • Respond to customer inquiries and concerns via phone, email, and chat, providing timely and effective resolutions.
  • Notify customers of any changes, such as late or short orders.
  • Collaborate closely with the Logistics Department to ensure smooth deliveries and appointments.
  • Update customer pricing on a weekly basis.
  • Maintain accurate customer records and monitor the complaint log for the QA Manager.
  • Work with other departments to resolve customer issues and ensure overall satisfaction.

Qualifications:

  • High school diploma or equivalent.
  • 2+ years of experience in customer service in the manufacturing or distribution industries.

Benefits:

  • Health, Dental, Vision, 401k

If youre looking for a rewarding opportunity to contribute to a fast-paced and growing company, we encourage you to apply today. Join us in providing top-quality produce and outstanding customer experiences. We look forward to welcoming you to our team



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