Customer Service Rep, Retail

2 weeks ago

Johnson City, United States MEDISERVE GRAY Full time
Customer Service Rep, Retail (FT) Gray, TN

Job ID: 004EQW

MEDISERVE

Office/Clerical - Mediserve Gray

Full-time (scheduled 72 hrs or more per pay period) - Day

Job Description

SCOPE OF POSITION
The Customer Service Representative serves as the initial contact for customers seeking DME or over the counter retail services. The Customer Service Representative will gather information. Will enter necessary information into the company's database. This person will also answer incoming phone calls and share limited patient information in accordance with confidentiality guidelines.
The job could include the use of a Point of Sale system (cash register or computer configuration to track sales); handling cash and making change, processing credit card transactions, processing refunds and other retail transactions are included in the responsibilities. Must be accurate and efficient. Has knowledge of inventory and store merchandise, helps customers identify, find, and purchase products.
As applicable, the Customer Service Representative must possess knowledge, training and experience in home medical equipment, insurance, and billing. Takes home medical equipment orders, completes paperwork, and conveys new orders to Medical Service Technicians and/or Respiratory Therapists. Assists in completion of all CMN's and assures prompt return to office. Enters all new orders in computer and develop files/records. May be required to provide instruction to patients/caregivers who come into company for basic home medical equipment. This person answers incoming phone calls and share limited patient information in accordance with confidentiality guidelines. Enters information into the Mestamed computer system. File documentation/paperwork in appropriate chart.
The Customer Service Representative demonstrates courteous behavior through polite and respectful communication with all co-workers, families and visitors. This person promotes a professional image of the company by adhering to an established dress code. He/she promotes company policies on cleanliness and infection control by keeping work area neat, orderly and clean. The Customer Service Representative must use discretion and good judgment in handling confidential situations. It is vital that the Customer Service Representative be capable of excellent communication skills. It is of the utmost importance that written communication is legible.
This position may be required to cross train within the agency. Responsibilities in secondary position may require access to medical records and other computer access exceeding routine computer usage. Access to patient information may be necessary to fulfill the requirements of this role; therefore, adherence to Ballad privacy and security policies and practices is a must.
REPORTING RELATIONSHIP
See Table of Organization.
EDUCATION AND EXPERIENCE
Preferably one year's experience in home medical equipment or other area of health care. Minimum of one to two years experience in retail customer service desired. Must have exceptional communication, organization and public relations skills. Must have knowledge of computers.

Requirements
No additional requirements from any stated in the above description.

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