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Patient Services Rep

4 months ago

Haddon Heights, United States Cooper University Health Care Full time

About Us:

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description:

This position has a strong emphasis on customer service to our patients.

Must ensure quality patient scheduling, positive telephone etiquette and customer
satisfaction in support of the mission of Cooper University Hospital.

Serve as the front line contact person for all incoming patients.

Greet, register, schedule, collect point of service copays and provide general information to
patients and their families using AIDET.

Must have the ability to be organized, take independent action and project Coopers values
to both customer and co-workers.

Serves as patients non-clinical navigator during discharge coordination.

Experience Required:

Minimum 3 years of experience in healthcare revenue cycle registration, health insurance, patient financial responsibility and point of service collections, working specifically with health insurance plans.

Proficiency in working with payer on-line portals, as well as NaviNet, Passport or other third party eligibility systems required.

Intermediate knowledge of Medical Terminology, Health Insurance Plans and Patient Out-of-Pocket financial responsibility.

Experience with EPIC system preferred.

Proven ability to effectively interact with and provide service excellence to patients, clinicians, physicians and administrators.

Education Requirements:

High School Diploma required. Associates degree or equivalent experience preferred

Special Requirements:

Detail oriented with the ability to multi-task using multiple information systems.

Excellent time management, organizational and oral/written communication skills.

Proficiency in use of MS Office Word and Excel.

Demonstrated skills in customer service, with ability to project Cooper values to patients, internal customers and providers.