Intake Coordinator

1 month ago

Honolulu, United States Navian Hawaii Full time

More than a job, this is a position with a higher purpose - where you impact people's lives on a personal, human level. As a Navian Hawaii member, you will provide support for those who guide patients and their family on their journey, delivering comfort and support with a caring heart, replacing fear with hope, helping them find the beauty and joy in every moment, and providing each person with the kindness and dignity they deserve.

Position Summary:

The position directs the Admissions Manager and supports all Admission RNs, ensuring excellent customer service, and that all referrals are handled in a sensitive and timely manner - demonstrating professionalism, speed and accuracy. The position is also responsible for tracking business data daily, weekly & monthly and reporting lo management, obtaining all necessary documents needed for admission, developing strong and meaningful relationships with referral sources, and ensuring communication and status updates with referral sources in a timely manner. The Intake Coordinator also keeps detailed records on all referrals, admissions and conversions for accuracy and tracking ii against monthly goals; reporting back to the Admissions Manager on a weekly basis.

Primary Responsibilities:

ln-Take:

  • Responds to referrals immediately, assuring that all necessary information is obtained, communicated and acted upon appropriately
  • Ensures that all patient information and required documentation is input into the electronic medical record system in a timely and accurate manner
  • Maintains knowledge of admissions criteria for hospice patients and demonstrates ability to incorporate applicable information into the referral/admissions process
  • Establishes clearly defined system for follow up of Pending Referrals and updates data base regularly
  • Assists admissions team in gathering needed paperwork and/or patient information, follow up activities and/or resolving problems (ie: insurance verification, CTI, Start of Care Orders, etc.)
  • Builds relationships & communication with referral sources
Goals / Reporting:
  • Ensure accuracy and consistency of information
  • Log data into weekly reports at the end of each week and track against goals
  • Share weekly reports with the team Monday following the week prior
  • Reviews data and evaluates results in support of achieving goals
  • Makes necessary recommendations to ensure customer needs are met and in line with the overall strategic initiatives of the organization
Referral Sources:
  • Strong customer service focus
  • Responsible for establishing strong & meaningful relationships
  • Work with referral sources and office staff to ensure transparent execution of
  • services
  • Ensure status updates are made lo each referral source in a timely manner •
  • Resolves customer complaints by investigating problems; deploying solutions;
  • making recommendations to management
Teamwork:
  • Practice effective communication and interpersonal skills to enhance positive
  • teamwork and accomplish goals/tasks
  • Establish working relationships with all company support departments
General:
  • Represent the mission and value of Navian Hawaii with passion and enthusiasm
  • Promotes excellence in customer relations in all encounters
  • Must be able to plan and meet deadlines
  • Maintain a flexible work schedule to meet the demands of the job
  • Convey a professional and positive image and attitude
  • Other duties as assigned
Knowledge and Skills Requirements:
  • Strong communication and customer service skills and the ability to establish and maintain effective Working relationships with staff, patients/families, referral sources, physicians, community partners, and other agencies/organizations
  • Excellent organizational skills and the ability to prioritize, problem solve and manage multiple tasks simultaneously
  • Ability to set priorities, research, problem solve and make independent decisions with minimal supervision
  • Ability to maintain highly sensitive and confidential material
  • Ability to initiate, develop and maintain relationships with referral sources and community partners including hospital discharge planners, physicians, vendors and nursing facility staff
  • Familiar with concepts and practices used in a hospice setting
  • Ability to maintain records and prepare related reports
  • Basic computer knowledge of MS applications such as Word, Excel, Outlook,
  • Working knowledge of departmental and organizational policies, procedures, and operations
Experience and Educational Requirements:
  • High school diploma
  • Minimum one year experience in healthcare or related field
  • Knowledge of hospital/physician referral process, end-of-life care preferred
Hours:
  • This role works Tuesday through Saturday 8 am - 430 pm
  • Position may require after hour work including weekends and holidays, as needed
Employment Requirements:

All offers are contingent on a candidate's successful completion of the following requirements:
  • A legally compliant background check
  • Drug Screen & Physical Exam
Why Navian Hawaii?
  • Consistent schedule
  • Team-oriented, locally run nonprofit where every voice is heard
  • Competitive pay with an excellent benefits package
  • Flexible organization that supports positive work/life balance

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