Customer Care Associate
4 weeks ago
Global Contact Services is currently looking for Full-Time and Part-Time Associates.
The position is primarily remote however you will be asked to be in the office as needed by the Company.
In addition, you must live/work within a 50-mile radius of the work location: 3300 Northern Blvd, Long Island City, NY.
The Customer Care Associate position will be filled by an individual who demonstrates the appropriate skill sets to perform their daily activities in a high volume reservations and customer care call center environment. The Agent is responsible for efficiently and in a high quality customer service oriented manner receiving calls from customers on behalf of the New York City Transit Authority’s (NYCTA) Paratransit Services Team. Agents will be assisting qualified customers with disabilities who are authorized to utilize the NYCTA’s “Access-a-Ride” program for transportation in the New York City area. Agents will be expected to follow all approved policies and processes to perform the services. The Agent will meet GCS and client expectations while processing both reservations requests for Paratransit Customers along with providing travel assistance services to assist with requests such as estimated vehicle time of arrival, travel itinerary change requests, travel cancellations, alternate travel authorizations/accommodations and other defined customer care transactions. The Agent is expected to perform with a positive and quality-oriented mindset while meeting daily, weekly and monthly performance and quality goals.
- The Training is 3 weeks with 1 week of the training being on site at 3300 Northern Boulevard. On site time Is mandatory to complete the training.
- You do need your own device (computer and phone)
- The position is primarily remote meaning that there will be times you’ll need to be available to come to the office at 33-00 Northern Boulevard.
- Because the position is primarily remote you will need a quiet space at home where you can be on the phone all day with minimal interruptions.
- You will need to complete Cybersecurity training in addition to your AAR training and agree for Cybersecurity software to be loaded to your computer.
Please note, Part-Time and Full-Time schedules are subject to availability.
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