Plumbing Customer Care Associate

4 weeks ago

Kansas City, United States Full Nelson Services Full time
Full Nelson Services in North Kansas City, MO is calling all customer service rock stars with exceptional phone skills to apply to join our team as a full-time Plumbing Customer Care Associate

WHY YOU SHOULD JOIN OUR TEAM

We are an established company with a fantastic atmosphere and excellent work culture. We pay our Plumbing Customer Care Associates a competitive wage of $15-$18 per hour. Our team also enjoys great benefits and perks, including medical, dental, vision, a 401(k) plan, and bonuses. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading about this amazing opportunity where you can use your customer service experience

ABOUT FULL NELSON SERVICES

Since our business opened in 2003, we've grown to become the successful company we are now. In 2019, we acquired an experienced HVAC company, so our customers can come to one place for any Plumbing, HVAC, and Excavation needs. Our focus is on providing outstanding customer service and hiring knowledgeable experts in the Plumbing and HVAC industries. We have served thousands of customers throughout the Kansas City area. We aim to exceed expectations in everything we do. No job is too big or too small

We have a family-friendly environment, and we value each individual staff member. Our committed team of managers genuinely cares for the needs and success of each of our employees. We regularly throw company celebrations and events to help promote a sense of camaraderie. Additionally, we offer generous wages, benefits, and perks

ARE YOU A GOOD FIT?

Ask yourself: Are you an honest and hardworking individual? Can you communicate effectively verbally and in writing? Are you self-motivated and goal-oriented? Do you have a positive attitude? Are you a team player? If so, please consider applying for this customer service position today

YOUR LIFE AS A PLUMBING CUSTOMER CARE ASSOCIATE

As a Plumbing Customer Care Associate, you communicate with our customers and with dispatch to help ensure our operations run smoothly. You answer inbound phone calls cheerfully, discussing the customer's needs and answering any questions with ease. Additionally, you make outbound phone calls to clients, returning missed calls and following up on completed services.

As you interact with our customers, you keep an open line of communication with dispatch about the needs of each person so that technicians can be dispatched to each job accordingly. Additionally, you keep detailed notes during each phone call with clients to help improve the quality of our customer service. You love working with our customers and take pride in the part you play in our success

WHAT WE NEED FROM YOU
  • 1+ years of customer service experience
  • High school diploma or equivalent
  • Basic computer proficiency

If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team

Location: 64116

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