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Customer Service Rep
1 month ago
Our client is a leading healthcare company with bulk needs for Customer Service Reps with call center experience in San Diego, CA. This position is work-from-home; however, candidates MUST live within a 1-hour commute to San Diego, CA to be considered. Please do not apply if you do not meet this proximity requirement. Qualified candidates will receive 2 assessments they must pass in order to be considered. Equipment will be provided for WFH. This is a 1-year assignment, with potential to extend. Salary: $23 - $23.5 per hour Shift: First Work hours: 8 AM - 5 PM Education: High School Responsibilities The Membership Services Representative is responsible for the increase in customer satisfaction and retention by providing members, customers, patients, and providers with accurate, consistent, timely, and meaningful information. They will provide higher level support to members' inquiries and issues as they utilize the healthcare plan and provider services, continuing to build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines. They will answer heavy inbound calls and provide customer support while navigating multiple computer applications. Responds professionally to inquiries from internal/external customers. Promotes, ensures, and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service. Initiates contact with the appropriate Health Plan, medical group, and facility personnel to obtain information relevant to the concern or inquiry as needed. Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery. Skills Telephone Etiquette Empathy Active Listening Follow-up Interpersonal Sensitivity Typing Skills Basic Software Skills Call Center Basic Computer Skills Call Center Support Customer Service Customer Relations Customer support Qualifications Years of experience: 0 years Experience level: Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent, or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). This posting is open for thirty (30) days. Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Experience Education High School (required) #J-18808-Ljbffr
