Customer Care Rep

2 months ago


San Antonio, United States DOCUmation Full time

** Customer Care Rep**

**Job Category****:** Sales Support **Requisition Number****:** CUSTO001095 Showing 1 location **Job Details**

**Description**

**Responsibilities**

* Responsible for conducting Account reviews

* Maintaining Customer contact and completing Customer Care Visits

* Managing and updating upgrade list for Sales Reps

* Completing walkthroughs and managing new bids/RFPs

* Compiling service details including: pulling service histories, average monthly volume reports, buyout/trade ups and FDS information

* Placing Customer cookie orders delivering to customers (and reconciling receipts/invoice every 2 weeks)

* Compiling Customer reference letters and Google/social media reviews.

* Attending weekly sales meetings when requested

* Local Sales event planning and coordination, assisting Director of Marketing with branch marketing

**Experience & Required Skills**

* Industry experience ideal

* Experience working in a sales support role preferred

* Must be detail-oriented with the ability to multi-task in a fast-paced environment.

* Strong working knowledge of MS Word, Excel, and E-Automate preferred

**Education & Certification**

* High School Diploma or equivalent

**Physical Requirements**

* Ability to occasionally stand, stoop, bend, and kneel

* Manual dexterity to use hands and fingers to handle, control computer and telephone keyboard

* Visual acuity to read printed and electronic documents

* Ability to regularly speak clearly so listeners can understand

* Ability to understand the speech of others

* Occasionally lift 10-30 pounds

**Special Requirements**

* None

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**


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