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Customer Care Rep
2 months ago
** Customer Care Rep**
**Job Category****:** Sales Support **Requisition Number****:** CUSTO001095 Showing 1 location **Job Details**
**Description**
**Responsibilities**
* Responsible for conducting Account reviews
* Maintaining Customer contact and completing Customer Care Visits
* Managing and updating upgrade list for Sales Reps
* Completing walkthroughs and managing new bids/RFPs
* Compiling service details including: pulling service histories, average monthly volume reports, buyout/trade ups and FDS information
* Placing Customer cookie orders delivering to customers (and reconciling receipts/invoice every 2 weeks)
* Compiling Customer reference letters and Google/social media reviews.
* Attending weekly sales meetings when requested
* Local Sales event planning and coordination, assisting Director of Marketing with branch marketing
**Experience & Required Skills**
* Industry experience ideal
* Experience working in a sales support role preferred
* Must be detail-oriented with the ability to multi-task in a fast-paced environment.
* Strong working knowledge of MS Word, Excel, and E-Automate preferred
**Education & Certification**
* High School Diploma or equivalent
**Physical Requirements**
* Ability to occasionally stand, stoop, bend, and kneel
* Manual dexterity to use hands and fingers to handle, control computer and telephone keyboard
* Visual acuity to read printed and electronic documents
* Ability to regularly speak clearly so listeners can understand
* Ability to understand the speech of others
* Occasionally lift 10-30 pounds
**Special Requirements**
* None
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**
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