Customer Service Representative

3 weeks ago

Hawthorne, United States American AC Heat & Plumbing Full time

American Air Conditioning and Heating is looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Description

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Skills
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
Working Conditions:
  • Regularly required to use hands to finger, handle or feel, reach with hands and arms and talk or hear.
  • Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.
  • Frequent standing, squatting, lifting and moving objects 10-75 pounds.

COMPENSATION: Salary range from $18 to $22 per hour commensurate with experience, plus benefits and a long term career path

Because of our growth we are currently looking for new team members who are looking for a career and not just a job. We welcome new team members into our company's positive work environment by offering an attractive benefits package that includes:
•Great pay
•Fun work environment
•Advancement opportunity
•Well-respected company in the community
•Health Insurance
•Dental Insurance
•Vision Insurance
•Company paid functions (i.e.: company picnics, banquets, breakfasts, employee award presentations and L.A. Dodger games, etc.)
•Much more

Because we pride ourselves in our customer service and our professional team of associates, we conduct drug testing and upon conditional offer of employment a background check will be performed on all our team members. So, if you have an outgoing personality and love working with people, you are now ready for an interview.

  • Customer Service Representative

    2 weeks ago

    Hawthorne, United States American AC Heat & Plumbing Full time

    American Air Conditioning and Heating is looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers....

  • Customer Service Representative

    6 days ago

    Hawthorne, United States meade the dough dba Dominos Full time

    Customer Service Representative Overview: **Duties**: - Handle inbound customer inquiries via phone - Provide information about products and services - Assist customers with order placement, tracking, and issue resolution - Utilize skills to accurately document customer interactions - Engage in techniques to promote additional products or...

  • Customer Service and Sales Representative

    4 weeks ago

    Hawthorne, United States WCP Inc Full time

    We are one of the premier sales and communications firms in Long Beach. Through our groundbreaking business stratagies, we aspire to create brand awareness and exposure for our diverse client portfolio. The essence of the Customer Service and Sales Representative position is to qualify prospects, conduct product presentations and generate sales for a...

  • Customer Service Representative

    1 month ago

    Hawthorne, United States Hero Full time

    ENTRY LEVEL OPENINGS-IMMEDIATE HIRE / NO EXPERIENCE NEEDED What Matters Most To You In Your Next Position? - Opportunity for Advancement? - Continual Growth and Development? - Comprehensive Training and Mentoring? We are looking for Competitive Individuals to fill Entry Level positions in marketing, advertising, and public relations for our expanding...

  • Csr - Customer Service Representative

    4 weeks ago

    Hawthorne, United States Burke Energy Full time

    Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Representatives. You will handle inbound and outbound customer service calls from...

  • Csr - Customer Service Representative

    2 weeks ago

    Hawthorne, United States Burke Energy Full time

    Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Representatives. You will handle inbound and outbound customer service calls from...

  • Customer Service Representative

    6 days ago

    Hawthorne, United States Sun Pharma (Taro Pharma) Full time

    Job DescriptionGENERAL SUMMARY Handle daily customer service functions for Chain, Wholesale, Distributor and Mass Merchandisers for the Generic Rx sales divisions. PRINCIPAL DUTIES AND RESPONSIBILITIESDaily interaction with Customers & Sales Field Representatives to establish a rapport in order to help grow the business.Handle many types of inquiries...

  • Customer Service Representative

    7 days ago

    HAWTHORNE, United States Sun Pharma (Taro Pharma) Full time

    GENERAL SUMMARY Handle daily customer service functions for Chain, Wholesale, Distributor and Mass Merchandisers for the Generic Rx sales divisions. PRINCIPAL DUTIES AND RESPONSIBILITIESDaily interaction with Customers & Sales Field Representatives to establish a rapport in order to help grow the business.Handle many types of inquiries including sales...

  • Customer Service Representative I

    2 weeks ago

    Hawthorne, United States National Dentex Full time

    Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. **We are seeking to fill a number of key positions within our organization including this...

  • Customer Representative

    4 weeks ago

    Hawthorne, United States LHH Full time

    Customer Service RepresentativeCompany Overview: We are a leading company in our industry, dedicated to providing exceptional customer service. We are looking for a motivated and customer-focused individual to join our call center team. As a Customer Service Representative, you will play a crucial role in delivering excellent service and support to our...

  • Customer Representative

    4 weeks ago

    Hawthorne, United States LHH Full time

    Customer Service RepresentativeCompany Overview: We are a leading company in our industry, dedicated to providing exceptional customer service. We are looking for a motivated and customer-focused individual to join our call center team. As a Customer Service Representative, you will play a crucial role in delivering excellent service and support to our...

  • Customer Representative

    3 weeks ago

    Hawthorne, United States LHH Full time

    Customer Service RepresentativeCompany Overview: We are a leading company in our industry, dedicated to providing exceptional customer service. We are looking for a motivated and customer-focused individual to join our call center team. As a Customer Service Representative, you will play a crucial role in delivering excellent service and support to our...

  • Customer Representative

    3 weeks ago

    Hawthorne, United States LHH Full time

    Customer Service RepresentativeCompany Overview: We are a leading company in our industry, dedicated to providing exceptional customer service. We are looking for a motivated and customer-focused individual to join our call center team. As a Customer Service Representative, you will play a crucial role in delivering excellent service and support to our...

  • Remote Customer Service and Sale Representative

    4 weeks ago

    Hawthorne, United States Hashimi Corp Full time

    Job DescriptionJob DescriptionJob Summary: We are seeking a motivated and customer-focused individual to join our team as a Remote Customer Service and Inside Sales Representative. In this role, you will be responsible for providing excellent customer service, managing sales inquiries, and driving sales growth through effective communication and...

  • Customer Service Representative

    2 weeks ago

    Hawthorne, NY, United States Sun Pharma (Taro Pharma) Full time

    GENERAL SUMMARY  Handle daily customer service functions for Chain, Wholesale, Distributor and Mass Merchandisers for the Generic Rx sales divisions.   PRINCIPAL DUTIES AND RESPONSIBILITIES Daily interaction with Customers & Sales Field Representatives to establish a rapport in order to help grow the business. Handle many types of inquiries including...

  • Verizon Customer Enrollment Representative

    2 weeks ago

    Hawthorne, United States HRO Inc Full time

    We are looking for a hardworking and people-oriented individual to lead our rapidly growing Sales Department for one of our fastest-growing client rollouts in the Torrance area: Verizon 5G Home. The core function of the Verizon Customer Enrollment Representative is to meet with local homeowners, review the new products and technology available in their area,...

  • Verizon Customer Enrollment Representative

    2 weeks ago

    Hawthorne, United States HRO Inc Full time

    We are looking for a hardworking and people-oriented individual to lead our rapidly growing Sales Department for one of our fastest-growing client rollouts in the Torrance area: Verizon 5G Home. The core function of the Verizon Customer Enrollment Representative is to meet with local homeowners, review the new products and technology available in their area,...

  • Verizon Customer Enrollment Representative

    2 weeks ago

    Hawthorne, United States HRO Inc Full time

    We are looking for a hardworking and people-oriented individual to lead our rapidly growing Sales Department for one of our fastest-growing client rollouts in the Torrance area: Verizon 5G Home. The core function of the Verizon Customer Enrollment Representative is to meet with local homeowners, review the new products and technology available in their area,...

  • Customer Service Technician

    1 month ago

    Hawthorne, United States Acro Service Corp Full time

    Primary Responsibilities and Essential Functions of the Position:Provide technical assistance to our customers.Counsel and advise Dentists on a variety of products, including treatment plans and designs.Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist.Communicate effectively with internal teams to ensure...

  • Customer Service Technician

    5 days ago

    Hawthorne, California, United States Acro Service Corp Full time

    Main Responsibilities:Offer technical support to customers.Advise Dentists on different products, such as treatment plans and designs.Give precise recommendations on product, turnaround time, case design, and evaluations to Dentists.Efficiently communicate with internal teams to resolve cases.Occasionally work on restorations for adjustments.Handle telephone...