Guest Service Representative

4 months ago

Grand Rapids, United States Nothing Bundt Cakes Full time

Everyone is hiring, so why should I consider working at Nothing Bundt Cakes? If you're looking for a place where their priorities are (#1) Their People, (#2) A Mission/Purpose of Giving Back and (#3) Profit (the goal is to make money to invest in the first 2 priorities of people and purpose) then this might be a good place to consider. If you are looking for a place that believes more in the "WE" than the "ME" then you'll fit right in. Are you looking for a place that operates "normal" hours that allows you a life (Monday-Saturday 9am-7pm; Closed on Sundays) then consider joining our "bundt" family (aka Ohana).

We invite a very special kind of person to become part of our bakery family. We know that qualities like sincerity, warmth, hard work and a little humor will take you far when you're with the right people. Since opening our doors in March 2017, we've been able to donate over $200,000 worth of cake and financial donations to awesome West Michigan non-profit organizations.

Requirements

  • Availability Mondays, Tuesdays, Wednesdays, Thursdays, Fridays and Saturdays
  • Ability to Live Our Values - "Ohana" (Hawaiian for family), Deliver Excellence, Servant's Heart, Spirit of a Champion & Making Genuine Connections
  • Past retail, restaurant and/or bakery experience preferred
  • Possess a strong sense of teamwork
  • Attention to detail is a must
  • Ability to follow instructions
  • Has integrity and takes initiative
  • Works well under pressure
  • Outgoing and friendly personality
  • Multi-tasking ability
  • Strong sales ability
  • Strong sense of urgency
  • Genuine care for others' needs
  • Ability to work off-site events and assist with marketing
Responsibilities
  • Abide by all bakery policies and procedures
  • Assist other departments when necessary
  • Introduce walk-in guests to the bakery and products using a Guest Tour
  • Suggest creative solutions to guests with walk-in orders
  • Suggest the purchase of add-ons and retail to make the product a complete experience
  • Assist phone-in guests with their orders
  • Give cake presentations while performing quality control tests
  • Operate and balance the POS with accuracy and efficiency
  • Keep samples available during operating hours
  • Have current and complete knowledge of prices, products and promotions
  • Keep retail area clean, swept and neatly merchandised throughout the day
  • Dust all retail surfaces at least twice per week, including counter tops and POS stations
  • Ability to support crafting department
  • Track inventory


Compensation: $14.00 per hour

Join Our Growing Family

From "Happy Birthday" to "Just Because," Nothing Bundt Cakes® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family

Click to learn more about Nothing Bundt Cakes®.

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

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