Guest Services Representative

2 days ago


Grand Rapids, Michigan, United States Dave & Buster Full time

**Overview**

We are seeking a Guest Services Representative to join our team at Dave & Buster's. As a key member of our staff, you will be responsible for ensuring our guests' initial impressions with us are positive and welcoming.

In this role, you will be a strong communicator who guides guests through their retail, game rental, and dining experiences. You will be expected to provide exceptional customer service, handle guest inquiries, and resolve any issues that may arise.

Key Responsibilities:

  • Ensure guests have a positive experience at Dave & Buster's
  • Communicate effectively with guests to understand their needs and preferences
  • Provide information on our products and services
  • Handle guest complaints and concerns in a professional manner

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Availability to work varying shifts, including weekends and holidays

Estimated Salary:** $25,000 - $35,000 per year

About Us:

Dave & Buster's is a leading provider of entertainment and dining experiences. We offer a unique blend of games, food, and drinks that creates an unforgettable experience for our guests. Our team members are passionate about providing exceptional customer service and creating a fun and welcoming atmosphere for all guests.



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