Customer Service Relationship Rep

14 hours ago


Jacksonville, United States Global Channel Management Full time

About the job Customer Service Relationship Rep

Customer Service Relationship Rep needs 1-3 years customer service, customer support or inside sales with Financial Services/Banking experience

Customer Service Relationship Rep requires:

  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment.
  • Ability to quickly learn, multi-task and to meet expectations in a customer-centric and results-driven environment.
  • Careful attention to details and excellent time management skills.
  • Proficiency in basic computer skills- Advanced Excel knowledge preferable.
  • Intellectually curious about our business, our clients and focused on finding the best solutions.
  • Excellent negotiation and analytical skills - Sales or Customer Service experience preferred
  • Ability to work effectively both independently and as a team member.
  • Comfortable with handling high call volume and forming strong and lasting relationships with clients over the phone.
  • Ability and willingness to work a flexible schedule/overtime, as needed.
  • Ability to take constructive feedback and implement training concepts into your ongoing development.
Customer Service Relationship Rep duties;
  • Communicates with external and internal customers through various channels (phone, email and letters) maintaining a positive, empathetic and professional attitude at all times.
  • Demonstrates excellent interpersonal, written, and oral communication skills. Including the ability to ask probing questions to understand concerns and overcome objections.


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