Customer Advisor

1 month ago

Reno, United States Best Buy Full time
Job Description

As a Care Advisor, the role is to bring our mission to life by making meaningful connections with our customers and their caregivers in support of our Lively family of products. Care Advisors respond to a consistent flow of customer interactions, providing support for billing and usage inquiries, service plan or account changes, basic troubleshooting, and advocating on behalf of the customer to provide unique health and safety services that support the customer's specific needs. The Advisor may work through several applications, update electronic records and provide accurate documentation. To thrive in this role, the Advisor must be able to listen actively and patiently to understand the customer needs and efficiently resolve the expressed concerns.

This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in Reno, NV. You might be asked to come into the office up to 3 days per week.

What you'll do
  • Respond to high volume of inbound calls from new and/or existing subscribers, handling caller needs
  • Actively listen, providing caring and supportive responses, while problem solving to resolve customer issues
  • Recommend product and value-added services that align with a customer's shared needs
  • Protect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI and HIPAA)
  • Provide Phonebook support

Basic qualifications
  • Minimum 1 year of customer service and/or call center experience required

Preferred qualifications
  • Experience working in a fast-paced call center environment
  • Experience working in a technology industry
  • Experience working with Senior aged customers

What's in it for you
We offer extensive employee benefits and strive to continuously improve not only the customer experience, but also the employee experience. Whether working from home or on-site in one of our state-of-the-art Caring Centers, our leaders are here to support and help you grow your skills and career.
Our benefits include:
  • Physical and mental well-being support via Best Buy Health Wellness Program
  • Comprehensive benefits including tuition reimbursement, caregiver support, and more
  • Generous Best Buy employee discount

About us
Best Buy Health aims to enrich and save lives through technology and meaningful connections. Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.

Best Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or applicant. We are committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement here.

Reasonable accommodation
Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth and related conditions. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment testing or with the onboarding process - please contact our Talent Acquisition team at talent.acquisition@bestbuy.com.

To learn more about, view the "Know Your Rights" poster and Pay Transparency Nondiscrimination Provision here.

Reasonable Accommodation

Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth and related conditions. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment testing or with the onboarding process - please contact Talent Acquisition at talent.acquisition@bestbuy.com.

To learn more about, view the "Know Your Rights" poster and Pay Transparency Nondiscrimination Provision HERE.

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.

  • Customer Advisor

    2 months ago

    Reno, United States Best Buy Co. , Inc. Full time

    As a Care Advisor, the role is to bring our mission to life by making meaningful connections with our customers and their caregivers in support of our Lively family of products. Care Advisors respond to a consistent flow of customer interactions, pro Advisor, Talent Acquisition, Customer Experience, Health, Support, Customer, Retail

  • Customer Experience Specialist

    3 months ago

    Reno, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Solar Advisor

    3 months ago

    Reno, United States Apricot Solar Full time

    Job DescriptionJob DescriptionAt Apricot Solar, we are committed to helping people and the environment. Our mission is to install solar on every rooftop, of every home, in the U.S. while providing the opportunity for every family we serve to save money, add value to their homes, and improve the quality of their life through renewable technology. Apricot...

  • Solar Advisor

    3 months ago

    Reno, United States Apricot Solar Full time

    Job DescriptionJob DescriptionAt Apricot Solar, we are committed to helping people and the environment. Our mission is to install solar on every rooftop, of every home, in the U.S. while providing the opportunity for every family we serve to save money, add value to their homes, and improve the quality of their life through renewable technology. Apricot...

  • Solar Advisor

    3 months ago

    Reno, United States Apricot Solar Full time

    Job DescriptionJob DescriptionAt Apricot Solar, we are committed to helping people and the environment. Our mission is to install solar on every rooftop, of every home, in the U.S. while providing the opportunity for every family we serve to save money, add value to their homes, and improve the quality of their life through renewable technology. Apricot...

  • Solar Advisor

    3 months ago

    Reno, United States Apricot Solar Full time

    Job DescriptionJob DescriptionAt Apricot Solar, we are committed to helping people and the environment. Our mission is to install solar on every rooftop, of every home, in the U.S. while providing the opportunity for every family we serve to save money, add value to their homes, and improve the quality of their life through renewable technology. Apricot...

  • Financial Services Advisor

    1 month ago

    Reno, United States Carrington College Full time

    Job DescriptionJob DescriptionWho Are We: Carrington College helps students achieve success by providing them with "hands-on" training that uses the technologies and processes that are used in the field, allowing them to build their confidence while they "learn by doing". Our focus is to help change the lives of our students for the better through education....

  • Experienced Automotive Service Advisor

    3 months ago

    Reno, United States Promotive Full time

    Job DescriptionJob DescriptionAutomotive Service Advisor Needed5+ Years Experience!Monday through Friday$75k to $90k plus CommissionUp to $120k Earning Potential!Established, Busy Independent Automotive Shop in Reno, NV is hiring a experienced Automotive Service Advisor.This individual must have a passion for people, be sales driven & enjoys working in a...

  • Student Services Advisor

    3 months ago

    Reno, United States Unitek Learning Full time

    Job DescriptionJob DescriptionCompany DescriptionAs a leading healthcare education organization, Unitek Learning’s family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive...

  • PWM Private Wealth Management Advisor

    4 days ago

    Reno, Nevada, United States U.S. Bank Full time

    About the RoleAt U.S. Bank, we're committed to helping our customers and businesses achieve their financial goals. As a Private Wealth Advisor, you'll play a critical role in delivering exceptional client experiences and driving business growth.Key ResponsibilitiesIdentify and acquire new client relationships through strategic partnerships and business...

  • PWM Private Wealth Management Advisor

    2 days ago

    Reno, Nevada, United States U.S. Bank Full time

    About the RoleAt U.S. Bank, we're committed to helping our customers and businesses achieve their financial goals. As a Private Wealth Advisor, you'll play a critical role in delivering exceptional client experiences and driving business growth.Key ResponsibilitiesIdentify and acquire new client relationships through strategic partnerships and business...

  • Customer Service Representative

    4 weeks ago

    Reno, United States Best Buy Full time

    As a Customer Advisor (Customer Service Representative), you bring our mission to life by making meaningful connections with our senior-aged customers and their caretakers. You will assist with a wide variety of call types including billing, account support, conversational troubleshooting, and helping our customers connect with their health and safety...

  • Bilingual Talent Advisor

    2 months ago

    Reno, United States Surge Staffing Full time

    Job DescriptionJob DescriptionJob DescriptionSurge Staffing is seeking a Bilingual Talent Advisor with high energy, work ethic, good attitude, personality with a good phone voice. This is a permanent, full-time internal position with Surge Staffing. Considerations will be made immediately.Entry Level Customer Service / SalesNo Experience NecessaryPRIMARY...

  • Reno Harley Davidson

    4 weeks ago

    Reno, United States Wise Auto Group Full time

    An parts counter person is responsible for customer service and retail sales in our Parts Department. In this position, your responsibilities include selling parts and taking inventory of stock in storage and, if necessary, on shelves. The associate must be a friendly, articulate, enthusiastic, and a self-motivated team player with outstanding communication...

  • Customer Service Representative

    1 week ago

    Reno, Nevada, United States Best Buy Full time

    Customer Experience Specialist (Advisor)OverviewFull-Time Entry Level Store Associates with part-time and full-time benefitsBackup childcare and tuition assistanceGenerous employee discount, medical, dental, and paid time offRewards/discounts for product knowledgeSelf-paced learning in various skillsAs a Customer Experience Specialist at Best Buy, you will...

  • Customer Support Representative

    1 week ago

    Reno, Nevada, United States Best Buy Full time

    Customer Experience Specialist (Advisor)OverviewFull-Time Entry Level Store Associates with part-time and full-time benefitsBackup childcare and tuition assistanceGenerous employee discount, medical, dental, and paid time offRewards/discounts for product knowledgeSelf-paced learning in various skillsAt Best Buy, Customer Experience Specialists are committed...

  • Customer Service Advocate

    1 week ago

    Reno, Nevada, United States Best Buy Full time

    Customer Experience Specialist (Advisor)OverviewFull-Time Entry Level Store Associates with part-time and full-time benefitsBackup childcare and tuition assistanceGenerous employee discount, medical, dental, and paid time offRewards/discounts for product knowledgeSelf-paced learning in various skillsAs a Customer Experience Specialist at Best Buy, you will...

  • Business Client Advisor

    2 weeks ago

    Reno, Nevada, United States Inc Authority LLC Full time

    About Inc Authority LLC:We are a leading business formation organization based in Reno, NV, dedicated to assisting entrepreneurs in establishing and expanding their ventures across the United States.Our services include acting as a registered agent in all 50 states and providing expert consultation on business formation and growth strategies, including tax...

  • Program Advisor

    2 weeks ago

    Reno, United States University Studies Abroad Consortium Full time

    Job DescriptionJob DescriptionSalary: $50,000USAC is a non-profit, university-affiliated study abroad organization headquartered on the campus of the University of Nevada, Reno. Since 1982, USAC’s vision is a world where differences are appreciated and respected. Our mission is to inspire international learning and engage global citizenship through...

  • Reno Harley Davidson

    3 months ago

    Reno, United States Wise Auto Group Full time

    Reno Harley-Davidson has been your Harley-Davidson family for over 30 years! We believe in hiring the heart and training the mind and strive to hire passionate individuals who want to stand out from the crowd. We want to challenge our associates to be the best they can be, while providing all the resources to help them reach their potential. Working at Reno...