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Program Advisor

2 months ago

Reno, United States University Studies Abroad Consortium Full time
Job DescriptionJob DescriptionSalary: $50,000

USAC is a non-profit, university-affiliated study abroad organization headquartered on the campus of the University of Nevada, Reno. Since 1982, USAC’s vision is a world where differences are appreciated and respected. Our mission is to inspire international learning and engage global citizenship through affordable, culturally authentic academic experiences.  USAC has provided opportunities for students to gain the knowledge, skills, and attitudes necessary to succeed in the global society of the 21st century. USAC sends students to study abroad in more than 50 programs around the world. 

 

USAC’s success is a product of our staff, both in the U.S. and abroad. We are committed to recruiting and retaining the best and seek high-energy individuals who believe in the importance of international education and enjoy working in a fast-paced environment. The ideal candidate is a self-starter with an entrepreneurial spirit, who is looking to work for an organization that values diversity.   

  

POSITION OVERVIEW  

The Program Advisor acts as the U.S./central office-based USAC program expert and is responsible for preparing students to study abroad in a particular location. This includes advising on topics ranging from visa, travel, and culture to specific program details such as housing. The Program Advisor primarily works directly with students, parents, on-site staff, host university staff and on occasion domestic U.S. universities from the time of the student’s acceptance into the program through return. Most of the responsibilities refer to pre-departure advising. The position is focused on preparing the student for the study abroad experience, managing expectations and accuracy, providing excellent customer service, addressing issues and solving problems creatively and in a timely manner. The position requires significant cross-departmental collaboration across USAC, follow-through and results for their individual responsibilities and the department and organization as a whole. This position requires strong verbal and written communication with customers of diverse backgrounds and who have a variety of international experiences, as well as regular communication with program staff abroad and Central Office staff. In addition, the Program Advisor is responsible for additional projects as assigned.  

 

POSITION TYPE & EXPECTED HOURS OF WORK  

This is a full-time, exempt position and will be paid on a salary basis. The office hours are Monday through Friday from 8:00 am to 5:00 pm and may fluctuate or additional work hours may be required. Weekend and evening work hours may also be required. 

 

GENERAL RESPONSIBILITIES  

  • Demonstrate a deep knowledge, familiarity and enthusiasm for assigned programs and program locations  
  • Overall general knowledge of all USAC programs, processes, and the organization as a whole  
  • Pre-departure: advise prospective and enrolled USAC students and parents on multiple assigned programs (approximately 6-10 abroad programs)  
  • Provide advising/informational support to Central Office staff about relevant programs  
  • Communicate with program staff abroad or occasionally students once abroad   
  • Act as program expert within the Central Office, and central point of knowledge for your programs (to multiple audiences or sources of questions)  
  • Create, edit, and distribute to students in various mediums all pre-departure advising materials in a timely and accurate fashion, including documents regarding housing, visa, arrival, flight, calendars, host university guides, culture etc.  
  • Accurately and punctually facilitate and input data for student forms related to the department   
  • Monitor and maintain thorough knowledge of all visa trends and procedures for assigned programs, and ensure all students receive a visa if necessary, including facilitating and submitting accurate and timely group visa materials as it pertains to assigned programs   
  • Liaise with a student travel agency affiliated with USAC    
  • Collaborate with program-specific teams made up of staff from various departments   
  • Monitor student enrollment/engagement progress before departure and proactively discuss potential cancellations with program team   
  • Collaborate with colleagues throughout USAC as well as students and parents; serve as a member of cross-departmental committees, as necessary   
  • Show interpersonal and communication skills (including in writing, public speaking and presentations) to present information to diverse groups of students, parents, staff, faculty, and administrators in a variety of settings  
  • Launch, input, and discuss program evaluations (from students) for assigned programs   
  • Help prepare and participate in USAC promotional and advising events (currently virtual)  
  • Identify and show initiative in addressing problems collaboratively, quickly and appropriately within the department, inter-departmentally, and program teams on short and long-term organizational/departmental goals, when they arise   
  • Take initiative to suggest and implement strategies for departmental improvements, when possible, and follow through producing positive results  
  • Demonstrate strong communication skills and effective problem-solving skills   
  • Demonstrate excellent attention to detail and ability to maintain accurate information both independently and for the program team and department   
  • Exercise a high degree of independence and judgment in solving problems, making decisions and completing projects based on existing policies  
  • Self-direct assigned work and any unassigned duties and responsibilities  
  • Seek out opportunities to provide students with more in-depth information in an easily digestible manner in order to ensure the most successful study abroad experience  
  • General reception duties required such as answering the main phone line as needed  
  • Work with other advisors to delegate, create, organize and implement ideas to ensure special projects are completed    
  • Be a member of the crisis management team in case of emergency  
  • Special projects as assigned   

  

OTHER DUTIES AS ASSIGNED  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

 

EDUCATION & EXPERIENCE  

  • Bachelor’s degree and two years of relevant work experience or Master’s degree and one year experience    
  • Significant experience living, studying, or working abroad.  

 

REQUIRED QUALIFICATIONS & SKILLS  

Demonstration in application materials and interview of the following competencies, typically acquired through a Bachelor's degree and two years of relevant experience or a Master’s degree and one year of relevant experience:   

  • Effective problem-solving skills and good decision quality; results-oriented; strong organizational abilities; ability to manage multiple priorities and effectively prioritize; customer focus which includes students, faculty, staff and external partners; composure in stressful situations; and strong interpersonal and communication skills.  Adaptability, follow-through and resourcefulness. Detail-oriented, ability to adjust to changing conditions in a high-pressure situation. Experience working with diverse groups and with college students or similar populations.  Experience working well in a team-environment.  Ensure professional demeanor in all activities and interactions. Computer operation in word and data management.  
  • Prior experience advising; working within an organization/office setting; and addressing international student/parent needs and issues  
  • Previous experience working in international or higher education, preferably in a study abroad office  
  • Relevant education and experience may be substituted as appropriate.  

  

PREFERRED QUALIFICATIONS & SKILLS   

  • Foreign language skills are helpful, but not required.    
  • USAC alumnus   
  • No visa sponsorship; must be able to work legally in the U.S.  


WORK ENVIRONMENT & PHYSICAL DEMANDS 

Currently this position is hybrid working both remote and in person at the USAC Advising Center on the University of Nevada, Reno’s campus in Reno, Nevada. This position will require the employee to have their own working computer and reliable internet access. The in-person duties of this job are mainly performed in a regular office environment with occasional small trips outdoors. While performing the duties of this job, the employee is regularly required to sit, stand, and walk throughout the building. The employee is frequently required to reach with hands and arms. The employee must regularly lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. 


BENEFITS

University Studies Abroad Consortium offers a comprehensive benefits package to include: Medical, Dental, Vision, Life and LTD along with a generous 401(k) retirement plan. On the first day of employment the employee is eligible to participate in the 401(k) plan. In addition, employees have the following paid leaves: sick, annual and 12 company holidays.

 

How to Apply

Please submit your resume, the employment application, three references, and a cover letter summarizing why you think you would excel at this position through BambooHR.

 

Selection Procedure

Review of Application: After submission, the application will be reviewed to determine if it is complete and if the qualifications are met. It is essential that applications include detailed information regarding education and experience to enable evaluation of the application.

Interview Process: Only the most qualified applicants will be considered for an interview. The interview process may include an initial panel interview, followed by subsequent assessments, in order to determine suitability for employment.

 

Equal Opportunity Employer

The University Studies Abroad Consortium is an Equal Opportunity/Affirmative Action employer committed to diversity as a core value. We support equal access and welcome applications from individuals of all backgrounds, experiences, abilities, and perspectives. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@usac.edu.