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Branch Manager

4 months ago

Loveland, United States Swan Corp. Full time

Job Description

Job Description

Job Summary: At SWAN, our team of master plumbing, heating and air conditioning technicians are dedicated to providing professional quality plumbing and HVAC services to residents and families throughout the Denver metro area. Our teams of highly qualified plumbers and technicians are always equipped with stocked work trucks to get the job done and resolve your issues quickly. We are always hiring friendly people who share our values of character, honor, and integrity and are currently seeking a Branch Manager for our office in Loveland, CO. The Branch Manager is responsible for the overall management and leadership of the branch office. This includes overseeing daily operations, ensuring customer satisfaction, managing financial performance, and leading a team of technicians, sales, and support staff. The Branch Manager will develop strategies to improve operational efficiency, drive sales growth, and maintain a high standard of service delivery. Key Responsibilities: Leadership and Management:

Provide leadership and direction to field and office staff, ensuring a positive work environment and high levels of employee engagement. Develop and coach employees, ensuring they have the necessary skills and knowledge to perform their roles effectively. Conduct regular performance evaluations and provide feedback and coaching to employees. Implement strategic and tactical changes to improve efficiency, reduce costs, increase sales, and ensure quality workmanship. Foster continual improvement and a culture that engages employees in improving operations using technology, processes, and tools.

Operational Oversight:

Oversee day-to-day operational standards for cost control, waste reduction, quality, safety, and on-time delivery. Ensure compliance with company policies, safety standards, and industry regulations. Implement and monitor operational procedures to improve efficiency and service quality.

Customer Service:

Ensure the client services team maintains high customer service standards; address escalated customer inquiries and complaints promptly and professionally. Develop and maintain productive relationships with key customers and vendors. Monitor customer feedback and implement improvements based on their input.

Financial Management:

Manage the branch budget, including revenue, expenses, and profitability. Analyze financial reports and develop action plans to achieve financial goals. Drive results and ensure accountability across the team to ensure the achievement of project revenue and gross profit targets.

Sales and Business Development:

Develop and execute sales strategies to achieve branch sales targets. Identify new business opportunities and expand the branch’s customer base. Collaborate with the sales team to develop and implement marketing campaigns and promotions that will grow business.

Qualifications: Education and Experience:

Education and/or experience equivalent to a college degree and/or 10+ years of experience in distributed field service, construction, or manufacturing with 5+ years related supervisory experience and/or training. Knowledge of field service principles and practices including service price/hour estimation, labor forecasting, technician dispatching, etc.

Preferred experience includes direct or indirect experience within Service-based HVAC, Plumbing or other high-skill technical trade. Skills and Competencies:

Excellent leadership and team management skills. Strong customer service and sales experience. Financial acumen with experience managing budgets and financial performance. Excellent communication and interpersonal skills. Strong problem-solving and decision-making abilities. Proficiency in using business software and systems, including Microsoft Office, CRM and ERP platforms.

Work Environment: The physical environment requires this employee to work in an office environment, warehouse environment, customer locations, and frequently outdoors. Frequently required to use and promote use of personal protective equipment to prevent injury. Occasional travel may be required for training, meetings, or customer visits. Ability to work in various environmental conditions, including hot and cold temperatures.

Compensation and Benefits: 100K-125K + Bonus Potential Medical, dental, and vision insurance. Life and supplemental benefits. 401K with company match. Paid time off and holidays. Career advancement opportunities. Equal Opportunity Employer: SWAN Home Comfort is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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