Assistant Manager

3 weeks ago

Kalamazoo, United States Little Caesars Full time

The Assistant Manager works productively and supervises restaurant Team Members to ensure they perform their job responsibilities so that the restaurant achieves customer satisfaction and profitability during their shift.

Nature & Scope:

The Assistant Manager receives direction and training from the Store Manager, the Co-Manager, the Business Office, Enterprise Food Services, Inc. Employee Handbook (Handbook), and Little Caesars Operational Resource Guide (ORG). The Assistant Manager is responsible for supervising other Team Members and provides adult supervision to Team Members under 18 years of age. During each Assistant, they motivate, direct and coach Team Members to work proficiently at their assigned stations, and then follow-up to ensure tasks are completed in a timely manner according to Little Caesars procedures and the Handbook.

The Assistant Manager must abide by all state and federal laws, OSHA and EEOC requirements, as well as practice and enforce all Little Caesars policies and procedures and the Handbook. They utilize all cost control tools and processes ensuring the goals of food, paper and labor are achieved during their shift. They ensure each Assistant is prepared to meet the needs of their customers and work diligently to ensure each customer is satisfied with the service and product they receive.

The Assistant Manager will be scheduled to work according to our business needs and therefore no guarantee of hours can be made. This position requires hands on style of management and physical work such as: lifting, squatting and standing for long periods of time.

Related Work Requirements:

To perform the functions listed in this job description, the following physical and mental attributes are necessary:

  • The ability to lift and move 55 pounds.
  • The ability to reach and move items from as high as 6 feet and as low as 6 inches off the ground.
  • The ability to control and utilize equipment safely and correctly (sheeter machine, VCM, cheese cups, pan grippers, spatula, pizza and dough cutter, different types of knives, can opener, scales, telephone, computer system, safes, etc.).
  • The ability to apply pressure to cut through products and/or clean equipment/utensils.
  • The ability to count, separate and weigh all types of food products and inventory items.
  • The ability to effectively communicate to customers and co-workers (reading, speaking, hearing, writing, etc.).
  • The ability to understand directions, instructions and product specifications.
  • The ability to process and complete customers' orders.
  • The ability to comprehend all training materials and practice standard operating procedures.
  • The ability to successfully pass required training programs for certification.
  • The ability to use mathematical skills to compute sales totals, percentages, inventory usage, food orders, employee work schedules, cash handling results and projected business needs.
  • The ability to supervise multiple Team Members at the same time and to motivate them to meet goals, duties and deadlines.
Qualifications:

The Assistant Manager must:
  • Have previous experience in restaurants, retail or a position involving customer contact.
  • Be at least 18 years of age.
  • Possess basic math skills.
  • Possess excellent verbal communication and interpersonal relations skills.
  • Be dependable, hard-working and have the ability to work under pressure and in stressful situations.
  • Be able to work a standard schedule of approximately 20-30 hours per week and be able to perform all the essential functions of the job.
  • Possess a positive and contributing attitude with a willingness to help the store and other team members succeed.
  • Possess a flexible schedule with adequate availability for shift assignments, including at least one Friday or Saturday night each week.
  • Be able to work at least four (4) opening or closing shifts per week.
Performance Measures & Goals:
  • Serves customers the complete, correct orders within service time goals according to the Customer Service Standards, the Priority Guidelines and the Remedy Process.
  • Prepares and ensures consistent, high quality products are served to customers as described in the ORG and as shown on the station job helpers.
  • Displays the proper image and follows Little Caesars policies, procedures and standards of conduct as outlined in the Handbook and ORG.
  • Ensures the work stations are clean and organized and the standards for restaurant image are maintained as directed by management and as listed on the closing checklist, and described in the ORG and as required by the local health department.
  • Performs cash management responsibilities including, but no limited to, ensuring daily bank deposits are made. Ensures compliance by Team Members to all safety and security procedures as defined in the Handbook and the ORG.
  • Provides direction and feedback to Team Members and follows up by coaching/counseling to ensure job duties are performed and all Little Caesar standards, procedures and policies are achieved.
  • Performs the tasks associated with food, paper, labor and utility cost controls and monitors Assistant activities to ensure compliance. These include but are not limited to, use of projections, ensuing proper portioning, performing proper inventory counts and efficient use of crew.
  • Completes all daily paperwork neatly and accurately as directed by management.
  • Follows all procedures associated with opening and closing the restaurant appropriately, appropriately handles unexpected occurrences and notifies appropriate parties in a timely fashion.
  • Completes assignments as directed by the Store Manager including, but no limited to: daily paperwork, training, bank deposits, inventory counts, restaurant image and cleanliness.

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