Data Analyst I
3 weeks ago
Title: Data Analyst I
Location: Gainesville, FL 32607
Duration: 12 Months
Shift: 8:00 am to 5:00 pm
Technical Skills Needed
Excel – VBA
Power BI
SAP
Google Workspace
Java
SQL
Skills Needed
Adaptability
Customer Service
Data Analysis
Data Management
Decision Making
Leadership
Process Improvement
Project Management
Troubleshooting.
Position Summary
Job requires the integration of systems in patient management tool, compiling information into a centralized repository and creating agent specific KPIs on various dashboard outlets for managers, supervisors, and individual contributors.
Using a unified approach will review case comments on 6,000 patients and scrub data using RCA in identifying theme comments for KPI development.
Maintain reports for the customer service group to deliver agent specific key metrics.
Utilize Google Workspace for report creation and implementation.
Communicate with managers, supervisors, and individual team members.
Collaborate with team members to deliver requirements while maintaining independent work through remote ambiguity.
Implement new reports for the customer service group to improve workplace efficiency.
Implement Power BI, MS Office, & SQL reports for daily use.
Utilize SAP and Power Bi for data collection and reporting for Director and Management Teams.
Receive and prioritize support requests to maximize resource utilization.
Work closely with team members to deliver project requirements and develop solutions while meeting deadlines.
Train team members and users in newly implemented and emerging technology to enhance business productivity.
Assist in troubleshooting issues with SAP.
Research and implement technologies for process improvements.
Collaborate with team members to discuss new technology enhancements to improve efficiency.
Coordinate and collaborate with departments as needed to identify and resolve issues regarding data findings.
Monitor, analyze and document findings through the creation of a high-level summary.
Coordinate online meetings with managers, supervisors, and individual contributors.
Communicate daily with managers to ensure project delivery goals.
Present a variety of analyses and reports using Power BI.
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