Front Desk Agent

1 month ago

Odessa, United States MCR Hotels Full time

The Front Desk Agent at the Homewood Suites by Hilton Odessa is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.

ESSENTIAL FUNCTIONS:

  1. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
  2. Maintain proper operation of the telephone switchboard.
  3. Answer guest inquiries about hotel service, facilities, and hours of operation.
  4. Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
  5. Respond to guest requests in a timely and professional manner.
  6. Maintain confidentiality and security of all guests and hotel information.
  7. Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction.
  8. Be aware of all rates, packages, and special promotions.
  9. Be familiar with all in-house groups and high demand/restricted dates.
  10. Take all necessary information when taking room reservations and follow rate quoting scenario.
  11. Be knowledgeable of the front desk computer system.
  12. Log and deliver packages, mail, and messages.
  13. Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel.
  14. Accurately complete the check-in and checkout process.
  15. Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
  16. Restocks front desk area and supplies as required or assigned by immediate supervisor.
  17. Ability to follow a checklist.
  18. Perform other duties as assigned.
MINIMUM QUALIFICATIONS:
  1. Must have a positive attitude and willingness to learn.
  2. Demonstrate the ability to multi-task.
  3. Demonstrate the ability to be detail oriented.
  4. Demonstrate the ability to problem solve to effectively deal with internal and external customers.
  5. Must have basic English verbal and written communication skills.
  6. Must work well in stressful, high-pressure situations.
  7. Basic math skills.
  8. Must have the ability to obtain alcohol awareness certification as required by the State.
  9. Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
  10. Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
  11. Must be able to convey information and ideas clearly.
  12. Must have a desire to serve all guests.
  13. Must meet the legal age to serve alcoholic beverages (at select properties).
PREFERRED QUALIFICATIONS:
  1. Experience in a hotel or a related field.
  2. Brand knowledge and experience.


Our Company
  • MCR is the 3rd-largest hotel owner-operator in the United States.
  • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
  • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
  • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
  • MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
  • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
  • For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA
What we offer/What's in it for you?
  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

  • Front Desk Agent

    5 months ago

    Odessa, United States Odessa Marriott Hotel and Conference Center Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guests account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive,...

  • Front Desk Representative

    2 weeks ago

    Odessa, Texas, United States Odessa Marriott Hotel and Conference Center Full time

    Job OverviewWe are seeking a highly skilled Front Desk Agent to join our team at the Odessa Marriott Hotel and Conference Center. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a clean and organized front desk area.Key...

  • Front Desk Team Member

    7 days ago

    Odessa, Texas, United States Odessa Marriott Hotel and Conference Center Full time

    Job SummaryAs a Front Desk Agent at the Odessa Marriott Hotel and Conference Center, you will be responsible for providing exceptional guest service during their stay. Your primary duties will include registering guests, making and modifying reservations, handling hotel operator duties, and ensuring a seamless check-in and check-out experience.Key...

  • Front Desk Coordinator

    3 days ago

    Odessa, Texas, United States Shivbkrishna LLC Full time

    Job OverviewWe are seeking a Front Desk Coordinator to join Shivbkrishna LLC. As a key member of our team, you will be responsible for providing exceptional guest experiences and ensuring seamless operations at the front desk.Key Responsibilities:Register and assign rooms to guests efficientlyVerify phone and online reservations to guarantee accurate room...

  • Front Desk Associate

    1 week ago

    Odessa, Texas, United States Tru Fit Athletic Full time

    Job DescriptionAbout TruFit Athletic Clubs:We are a dynamic and growing fitness organization based in San Antonio, TX, with over 40 locations. Our mission is to provide an exceptional experience for our members, and we're looking for talented individuals to join our team.As a Front Desk Associate, you will be the face of our company, responsible for creating...

  • Front Desk Associate

    2 weeks ago

    Odessa, United States Hawthorn Suites By Wyndham Full time

    We are looking for qualified and talented individuals to join our team!Are you a self-motivated individual ready to join the Front Desk Team and initiate the warm and comforting experiences for our guests? This service professional will be responsible for creating the ideal first impression in welcoming guests upon arrival - and wishing them well upon...

  • Front Desk Associate

    2 weeks ago

    Odessa, United States Hawthorn Suites By Wyndham Full time

    We are looking for qualified and talented individuals to join our team!Are you a self-motivated individual ready to join the Front Desk Team and initiate the warm and comforting experiences for our guests? This service professional will be responsible for creating the ideal first impression in welcoming guests upon arrival - and wishing them well upon...

  • Front Desk Receptionist

    8 months ago

    Odessa, United States Medical Center Health System Full time

    Serves as a direct contact / referral point for patients. Greets patients in person and on the telephone. Performs clerical duties pertaining to the design and follow-up of an efficient patient/provider appointment schedule. Registers patients using Receptionist, Front Desk, Administrative, Healthcare, Patient

  • Front Desk/Night Audit

    2 weeks ago

    Odessa, United States Integral Hospitality Full time

    Townplace Suites seeks full-time and part-time Night Auditors/Front Desk Associates to join its hotel team. This position is key to delivering outstanding guest experiences, especially during check-in and check-out. Flexible schedules are available. WHAT YOU WILL DO Delight guests by providing information on hotel services and amenities and local knowledge...

  • Reservations and Front Desk Coordinator

    22 hours ago

    Odessa, Texas, United States Shivbkrishna LLC Full time

    Job SummaryWe are seeking a Night Audit/Front Desk professional to join our team at Shivbkrishna LLC. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences, managing front desk operations, and maintaining accurate records.Key ResponsibilitiesGuest Registration and Room Assignment: Register guests, assign...

  • Front Desk Professional

    3 days ago

    Odessa, Texas, United States Hawthorn Suites By Wyndham - Odessa, TX Full time

    About the RoleThe Front Desk Associate plays a critical role in creating a positive first impression for our guests. This position requires a self-motivated individual who can work independently and as part of a team to deliver exceptional guest service.Estimated Salary: $28,000 - $38,000 per year.We offer a competitive salary and benefits package to...

  • Night Audit Front Desk Professional

    1 day ago

    Odessa, Texas, United States Shivbkrishna LLC Full time

    Job OverviewWe are seeking a Night Audit/Front Desk professional to join our team at Shivbkrishna LLC. As a key member of our hospitality team, you will play a vital role in ensuring seamless guest experiences.Salary InformationThe estimated salary for this position is $45,000 - $55,000 per year, depending on experience and qualifications.Job DescriptionThe...

  • Customer Service Representative

    3 weeks ago

    Odessa, Texas, United States Hawthorn Suites By Wyndham - Odessa, TX Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Service Representative to join our team as a Front Desk Ambassador at Hawthorn Suites By Wyndham - Odessa, TX.

  • Front Desk Team Member

    1 week ago

    Odessa, United States Orangetheory Full time

    Welcome to Orangetheory! We're looking for a highly motivated and organized Front Desk Team Member to join our team. In this role, you will be responsible for providing exceptional customer service to our members and guests, answering phone calls and responding to emails, and assisting with sales and marketing efforts.Key Responsibilities:Provide exceptional...

  • Night Audit Front Desk Associate

    3 days ago

    Odessa, Texas, United States Shivbkrishna LLC Full time

    Job OverviewWe are seeking a Guest Service Representative to join our team at Shivbkrishna LLC. As a key member of our front desk staff, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our patrons.Key Responsibilities:Room assignment and registrationConfirmation of phone and online reservationsResponding...

  • Front Desk Coordinator I

    2 weeks ago

    Odessa, United States Smile Doctors Full time

    Looking for a career that makes you smile? We're seeking a Front Desk Coordinator I to join our growing team. How you'll make us better: Greets and receives customers, determines nature of visit, and notifies appropriate team member(s). Performs various administrative duties. * Welcomes visitors to the practice and provides information about clinic...

  • Customer Service Representative

    1 week ago

    Odessa, Texas, United States Odessa Marriott Hotel and Conference Center Full time

    About the Role: As a Front Desk Agent at Odessa Marriott Hotel and Conference Center, you will play a crucial role in delivering exceptional guest experiences. You will be responsible for greeting and registering guests, providing outstanding customer service, and ensuring seamless stay experiences.Key Responsibilities:Greet and welcome all guests...

  • Hotel Guest Service Representative

    1 week ago

    Odessa, Texas, United States MCR Hotels Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent at MCR Hotels. As a key member of our hotel staff, you will be responsible for providing exceptional guest experiences while maintaining the highest standards of service.About the RoleThe successful candidate will have excellent communication...

  • Hotel Guest Services Coordinator

    1 week ago

    Odessa, Texas, United States Odessa Marriott Hotel and Conference Center Full time

    Job DescriptionAs a Front Desk Agent at the Odessa Marriott Hotel and Conference Center, you will play a vital role in ensuring the success of our hotel's operations. Your primary responsibilities will include:Check-in and Check-out Processes:Register guests, process payments, and handle room assignmentsProvide information on hotel services, amenities, and...

  • Guest Services Representative

    1 week ago

    Odessa, Texas, United States Shivbkrishna LLC Full time

    Job DescriptionWe are seeking a Guest Services Representative to join our team at Shivbkrishna LLC. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations at the front desk.Main Responsibilities:Provide warm welcomes and farewells to guests, ensuring a positive first...