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Customer Service Liaison

1 month ago

Indianapolis, United States Heart to Heart Hospice Full time

* Promote a customer-focused hospice presence in the healthcare community within healthcare facilities and hospitals

* Ability to coordinate care amongst the healthcare professionals

* Ensure patients DME has been ordered, delivered and is in good working condition while ensuring patient and family members have been sufficiently trained on how to use the DME

* Communicate weekly (daily if needed) with patient and family ensuring all needs are met and that Heart to Heart is delivering high level of satisfaction

* Responsible for identifying problems or dissatisfaction with patient and/or family and ensuring quick resolution while communicating effectively to clinical team and management if necessary

* Coordinate and provide in-services or educational events for family members and/or facilities

**Customer Service Liaison**

**What You Must Have:**

* Graduate of an accredited Diploma, Associate or Baccalaureate School of Vocational Nursing

* Current State license as a Licensed Vocational Nurse or Licensed Practical Nurse preferred

* Valid drivers license and car insurance

* Two years of experience as a Licensed Vocational Nurse or Licensed Practical Nurse in a clinical care setting preferred, hospice or home health preferred

* Customer service experience strongly preferred

**Full Time Employee Benefits**

* Competitive Pay

* Medical, Dental & Vision insurance

* Paid Time Off

* Paid holidays

* 401k with up to 4% employer matching

* Tuition reimbursement

* Company car for qualifying individuals

* Mileage reimbursement

**What You Will Do:**

**Working with Heart to Heart Hospice**

We are looking for a compassionate, talented and experienced Customer Service Liaison that is experienced in customer service and eager to join an exciting organization.

You can *Make A Difference* in the lives of others

At Heart to Heart Hospice, our employees enhance the lives of patients with life-limiting illnesses and their loved ones during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of our patients and their families, and we offer individuals the opportunity to be associated with a caring staff and organization, while creating positive contributions in their community.

It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.

This is a full time position

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