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Customer Service Representative

4 months ago

Indianapolis, United States Garage Door Doctor Full time
Job DescriptionJob Description

Do you love to work with people, enjoy problem solving, passionate and thrive working in a team-oriented environment?

Unlock your potential in a small business with BIG opportunities

We’re seeking a positive, personable customer service representative for a rewarding career opportunity You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started

The Customer Service Team puts a human face on all of Garage Door Doctor’s customer touchpoints. You’ll be on the phone, managing email and chat, assisting customers with service status questions – as well as being a point-of-contact to resolve the occasional mistake. You will be the liaison between our company, current and potential customers and our technicians. You’ll get to know our products and services and become an expert at advising customers. You’re going to be completely empowered to WOW our customers.

We’ll give you the training and tools to perform in a fast-paced, multitasking environment. If you’re a star at your job you will have respect, admiration, excellent compensation, and an opportunity to grow.

The position is based out of our Indianapolis office at 1725 S. Franklin Rd, Suite B, 46239

Responsibilities:

  • Maintain a positive, empathetic and professional attitude toward customers and employees at all times
  • Manage large amounts of inbound and outbound calls in a timely manner while utilizing scripts to handle difficult customer situations
  • Communicate with customers through various channels such as email and chat
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Maintain records of customer interaction, transactions, comments, complaints
  • Seize opportunities to upsell products when they arise
  • Understanding our products/services inside and out
  • Communicate and coordinate with colleagues as necessary
  • Perform other duties as assigned

Skills/Qualifications:

  • 1 year previous experience in a customer service role
  • Excellent customer service, and organizational skills
  • Strong phone and verbal communication skills along with active listening
  • Experience with Service Titan a plus
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

What we have to offer you

  • Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching
  • Employee Discount
  • Employee Referral
  • You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
  • Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Guild may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.