Customer Experience Associate
1 week ago
Job Store Staffing is currently seeking a Customer Experience Associate for our client. This individual must have sufficient background knowledge in both the financial and digital/electronic industries to be able to deliver exceptional service to members and internal staff.
Location: North Colorado Springs, 80921
Shift: Monday through Friday from 8 a.m. to 5 p.m.
Pay: $19-22/hour
Responsibilities:
- Troubleshoot issues, then accurately document defects for the development team's prompt resolution (capture steps, provide quantifiable impact)
- Monitor and report issues, progress, and resolutions to staff and membership
- Translate technical concepts into clear instructions to establish full understanding and confidence in digital products for members or staff with inquiries
- Sales support by increasing electronic channel usage and service initiatives referrals for both membership and staff
- Testing user acceptance prior to product launches, and monitor the new features, enhancements, and eliminations
- Direct support of members and employees' service issues
- Gather and communicate member/staff feedback on feature enhancements and help improve staff and member engagement with digital channels
- Support projects within the organization's strategic plan: maintain relevant and efficient digital product and service offerings
- High School Diploma or equivalent
- At least 1 year of experience in customer service or financial service, or related degree program
- Preferred 6 months or greater experience in electronic product support or related degree program
- Broad command and understanding of financial industry
- Functional knowledge of compliance, fraud intervention, and internal controls regarding electronic banking
- Strong knowledge of digital channels
- Excellent organizational skills
- Mastery of verbal and written communication skills
- Skilled in conflict resolution/management to professionally de-escalate member concerns
- Familiarity with Azure
- (Preferred) proficiency with Symitar, Bill Pay Administration, Online Banking, and Online Banking Administration, CRM
Amanda Jensen
Recruiting Manager- Colorado Springs
Amanda joined Job Store Staffing in 2019 and has a passion for helping others grow and succeed. With a degree in Biology/Medicine from Excelsior College, Amanda brings a unique perspective to her work that is both analytical and empathetic. She is committed to providing exceptional service to clients and candidates alike. When she's not working, Amanda enjoys spending time with her three rescue dogs and exploring the great outdoors with her family.
- amanda@jobstorestaffing.com
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