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QA / Change Management Consultant
2 days ago
This program requires US Citizenship
Clearance Preference: 1. CBP Full BI - 1st priority 2. Any DHS badge + DoD Top Secret - 2nd choice 3. DoD Top Secret + willingness to get CBP clearance - 3rd choice (it can take 45 days to 6 months to obtain a CBP clearance - work can only begin once the clearance is fully adjudicated)
Position Responsibilities:
- Collaborate with stakeholders to understand and document change requirements, including impact analysis, risk assessment, and change scheduling.
- Develop and maintain change management artifacts such as change records, change plans, and change implementation schedules.
- Coordinate change approval meetings with the Technical Review Board (TRB) and Change Control Board (CCB), ensuring all necessary documentation is available for review.
- Facilitate discussions and provide guidance during change approval meetings to ensure a thorough review of change requests, including consideration of potential impacts and risks.
- Assist in the identification and mitigation of potential risks and issues associated with changes.
- Work closely with cross-functional teams to ensure the timely and successful implementation of approved changes.
- Act as a stakeholder for the configuration and maintenance of change request management within ServiceNow, ensuring that the system supports efficient and effective change management processes.
- Monitor and report on the status of change requests, providing regular updates to stakeholders and leadership.
- Continuously improve change management processes and tools by identifying areas for enhancement and implementing best practices.
- Bachelor's degree in computer science, information systems, or a related field.
- 4 years of experience in change management coordination or a related role.
- Strong understanding of change management principles, methodologies, and best practices.
- Familiarity with ServiceNow or other change management tools.
- Excellent organizational skills with great attention to detail.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Ability to prioritize and manage multiple change requests simultaneously.
- Knowledge of ITIL principles and certification (e.g., ITIL Foundation) is a plus.
- Pay Rate / Range: $45-$53.12
- Benefits (Regular, Full Time Employees):
- Medical, Dental, and Vision offerings
- Weekly Direct Deposit
- Paid Holidays and Personal Time Off
- 401(k) with match
- Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
- Pre-Paid Legal and Employee Assistance Programs
- Northwest Federal Credit Union Membership
- BB&T @ Work Program
ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans
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