QA/change Control Coordinator

3 weeks ago

Ashburn, United States DPP Full time

**Title: QA/Change Control Coordinator**
**Position: 12 Months**

**Location: Ashburn, VA**

**Summary**:
**Position description**:

- The **QA/Change Control Coordinator** will work with an enterprise network architecture and engineering team supporting our client’s Federal customer.
- The QA/Change Control Coordinator supports change management and Quality Assurance tasks related to projects to upgrade and modernize a Wide Area Network (WAN) communications infrastructure, supporting over 1,600 field sites and multiple Program Directorates on the Enterprise Network Architecture and Engineering Support Services (ENAESS) program.

**Responsibilities**:

- Collaborate with stakeholders to understand and document change requirements, including impact analysis, risk assessment, and change scheduling.
- Develop and maintain change management artifacts such as change records, change plans, and change implementation schedules.
- Coordinate change approval meetings with the Technical Review Board (TRB) and Change Control Board (CCB), ensuring all necessary documentation is available for review.
- Facilitate discussions and provide guidance during change approval meetings to ensure a thorough review of change requests, including consideration of potential impacts and risks.
- Assist in the identification and mitigation of potential risks and issues associated with changes.
- Work closely with cross-functional teams to ensure the timely and successful implementation of approved changes.
- Act as a stakeholder for the configuration and maintenance of change request management within ServiceNow, ensuring that the system supports efficient and effective change management processes.
- Monitor and report on the status of change requests, providing regular updates to stakeholders and leadership.
- Continuously improve change management processes and tools by identifying areas for enhancement and implementing best practices.

**Knowledge, skills, and abilities**:

- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 4 years of experience in change management coordination or a related role.
- Strong understanding of change management principles, methodologies, and best practices (4 years required).
- Familiarity with ServiceNow or other change management tools (4 years required).
- Excellent organizational skills with great attention to detail.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. English native or bilingual proficiency.
- Ability to prioritize and manage multiple change requests simultaneously.
- Knowledge of ITIL principles and certification (e.g., ITIL Foundation) is a plus (4 years of experience).

**Job Type**: Contract

Pay: $57.00 - $62.00 per hour

Expected hours: 40 per week

Experience level:

- 4 years

Schedule:

- 8 hour shift

Work setting:

- In-person

**Experience**:

- Quality assurance: 4 years (required)
- ServiceNow: 3 years (required)
- ITIL: 3 years (required)

Ability to Commute:

- Ashburn, VA (required)

Work Location: In person

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