Current jobs related to Director PFS Customer Service - Falls Church - Inova

  • Enterprise Customer Services Director

    1 day ago

    Falls Church, Virginia, United States General Dynamics Information Technology Full time

    Job DescriptionWe are seeking an experienced Enterprise Customer Services Lead to join our team at General Dynamics Information Technology. This is a unique opportunity to lead a new award opportunity in the DC Capital Region, providing enterprise-wide IT support to enable the customer to consolidate, modernize, and continuously innovate the delivery of IT...

  • Director of Dining Services

    2 months ago

    Falls Church, United States Compass Group Careers Full time

    Job DescriptionJob Description Flik Hospitality Group Salary: Other Forms of Compensation:What makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion...

  • Customer Service

    1 week ago

    Falls Church, United States Petroleum Marketing Group, Inc. Full time

    Job Type Full-time Description Founded in 2001, PMG is now one of the largest fuel distributors in the Eastern United States. Our team of more than 400 industry professionals supports a network of over 1,200 sites with locations along the East Coast from Maine to Florida. PMG is distinguished by its passion for customer service as well as its commitment to...

  • Customer Service

    7 days ago

    Falls Church, United States Petroleum Marketing Group, Inc. Full time

    Job Type Full-time Description Founded in 2001, PMG is now one of the largest fuel distributors in the Eastern United States. Our team of more than 400 industry professionals supports a network of over 1,200 sites with locations along the East Coast from Maine to Florida. PMG is distinguished by its passion for customer service as well as its commitment to...

  • Customer Service Representative Weekends

    4 months ago

    Cedar Falls, United States Planet Fitness - PF Baseline Fitness Full time

    Job DescriptionJob DescriptionJob SummaryThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This position is for weekends 6:30a - noon or noon-7:30p as well as a few fill in hours during the week if...

  • Gym Director

    2 weeks ago

    Falls Church, Virginia, United States The Little Gym Full time

    About The Little GymThe Little Gym is a dynamic and fast-paced business that provides children with a foundation of confidence through non-competitive, gymnastics-based programs. Our Parent/Child, Pre-K and Grade School classes are all taught in a fun, safe and nurturing environment, which encourages children to develop at their own pace.Job SummaryWe are...

  • Healthcare Director of Social Services

    1 month ago

    Falls Church, United States Vierra Communities Full time

    Position: Healthcare Social Services Director Job Type: Full-time ExemptThe Healthcare Social Services Director will help our residents and families prepare for their transition home. You will directly coordinate the patient's discharge including supplies, transportation, and other services to ensure a safe and smooth transition. The ideal candidate for the...

  • Healthcare Director of Social Services

    1 month ago

    Falls Church, United States Vierra Management Full time

    Job DescriptionJob DescriptionPosition: Healthcare Social Services DirectorJob Type: Full-time ExemptThe Healthcare Social Services Director will help our residents and families prepare for their transition home. You will directly coordinate the patient’s discharge including supplies, transportation, and other services to ensure a safe and smooth...

  • Director, Business Development and Sales

    2 months ago

    Falls Church, United States Enabled Intelligence Full time

    Job DescriptionJob DescriptionDirector, Business Development and SalesLocation: Falls Church, VAOffice / HybridEnabled Intelligence Enabled Intelligence, Inc. is a fast growing AI technology and services company focused on solutions for public-sector missions like defense, economic development, environmental protection, intelligence, law enforcement and...

  • Director, Business Development and Sales

    4 months ago

    Falls Church, United States Enabled Intelligence Full time

    Job DescriptionJob DescriptionDirector, Business Development and SalesLocation: Falls Church, VAOffice / HybridEnabled Intelligence Enabled Intelligence, Inc. is a fast growing AI technology and services company focused on solutions for public-sector missions like defense, economic development, environmental protection, intelligence, law enforcement and...

  • Customer Service Representative

    4 weeks ago

    Falls Church, United States Infinite Icons Full time $42,000 - $48,000

    Job DescriptionJob DescriptionInfinite Icons is currently hiring entry-level individuals with customer service, restaurant, retail or hospitality background for the Customer Service position. We have found that candidates working in these fields of customer service are very easy to train into our Customer Service position. We specialize in areas of customer...

  • Customer Service Representative

    1 month ago

    Falls Church, United States Infinite Icons Full time $42,000 - $48,000

    Job DescriptionJob DescriptionInfinite Icons is currently hiring entry-level individuals with customer service, restaurant, retail or hospitality background for the Customer Service position. We have found that candidates working in these fields of customer service are very easy to train into our Customer Service position. We specialize in areas of customer...

  • Customer Service Representative

    22 hours ago

    Falls Church, Virginia, United States Walgreens Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Walgreens. As a key member of our retail team, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...

  • Customer Service Representative

    1 day ago

    Falls Church, Virginia, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our wholesale and retail customers, and driving sales growth.Key...

  • Nursing Home Director of Social Services

    3 weeks ago

    Falls Church, United States Vierra Management Full time

    Job DescriptionJob DescriptionPosition: Nursing Home Social Services DirectorJob Type: Full-time ExemptThe Healthcare Social Services Director will help our residents and families prepare for their transition home. You will directly coordinate the patient’s discharge including supplies, transportation, and other services to ensure a safe and smooth...

  • Customer Service Associate

    5 days ago

    Falls Church, United States Raising Cane's Full time

    $16.25 per hour - $17.75 per hourAs an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the...

  • Customer Service Representative

    7 days ago

    Falls Church, Virginia, United States Panera Bread Full time

    Job OverviewAt Panera Bread, we're committed to providing exceptional customer experiences and delivering high-quality food and beverages. As a Cashier Team Member, you'll play a vital role in ensuring our customers receive outstanding service and have a positive experience in our cafes.Key ResponsibilitiesProvide exceptional customer service, responding to...

  • Customer Service Associate

    3 weeks ago

    Falls Church, United States Raising Cane's Full time

    $16.25 per hour - $17.75 per hour As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning the...

  • Customer Service Representative

    5 days ago

    Falls Church, United States EagleBank Full time

    Customer Service RepresentativeLocation : Location US-VA-Tysons CornerID 2024-1451Location : Address8245 Boone BoulevardPosition Type Full Time RegularBusiness Unit Description Community BankingOverviewWe are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ - EGBN) is focused on being Flexible, Involved, Responsive, Strong, and...

  • Customer Service Representative

    5 days ago

    Falls Church, United States U-Haul Full time

    Location: 5654 Columbia Pike, Falls Church, Virginia 22042 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

Director PFS Customer Service

4 months ago

Falls Church, United States Inova Full time
Job Description

The Director of Revenue Cycle Customer Service leads all patient-facing aspects of Inova Health System's financial services by ensuring clients receive excellent customer service as they interact with staff throughout our Revenue Cycle. Oversees the Call Center and strategic use of technologies to support patient communication and collection efforts. Transforms the delivery of departments as a key member of a Revenue Cycle leadership team dedicated to evolving with the changing healthcare marketplace and resulting complex contracting strategies that impact our patients. Works closely with other revenue functional areas including Patient Access, Hospital and Physician Billing, Cash Posting, Reimbursement, Payer Contracting, Utilization Management, and Coding.

Job Responsibilities

  • Oversees customer service, self-pay collections, financial assistance/charity, patient payment plans, and bad debt collections.
  • Ensures a continuous focus on patient experience throughout all aspects of the Revenue Cycle.
  • Manages and improves workforce, processes, policies/procedures, and technologies to ensure that they are developing, building, and complying with clearly defined/effective revenue management approaches.
  • Takes ownership of optimal collections, financial yield, cost of collection, and accounts receivable management.
  • Provides regular reports to the Senior Director, Revenue Cycle leadership, and other members of Inova Health System's leadership team.
  • Contributes to strategic transformation to improve performance through the development of processes, policies, procedures, and technologies in conjunction with EMR upgrades.
  • Works closely with hospital leadership and other Finance leaders to address local and system-wide Revenue Cycle opportunities.
  • Represents departments to all levels of executive leadership and garners appreciation for Revenue Cycle from non-finance functions including the operational departments at each Inova hospital.
  • Oversees assigned department or functional area to ensure it is performing effectively, which may include but is not limited to, preparing and implementing business strategy to achieve the organization's goals, ensuring legal compliance, communicating and collaborating with stakeholders, managing employment decisions and contributions of supporting team members, and managing departmental budget and fiscal success.


Minimum Requirements

Experience - Five years of progressive leadership in customer collections, call center, or equivalent experience

Education - Bachelor's degree or eight years of equivalent experience.

About Us

We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 24,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.

Inova Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.