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Customs Operations Manager

3 months ago

Laredo, United States National Guard Employment Network Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.

We have an outstanding career opportunity for a US Customs Brokerage Operations Manager focusing on the day-to-day operational management in our Laredo, TX.

Key Responsibilities:

In this exciting role you will be the subject matter expert (SME) for Entry Processing operations, ensuring your team successfully complies with DHL's global customer care standards
Drive high performance for your team by ensuring they meet customer service related Key Performance Indicators (KPIs) while continuously improving our customer's experience
Partner with the local central dispatching team to oversee the day-to-day freight movement and ensure the workflow is adequately managed, ensuring a high level of customer satisfaction and handling any escalated issues from your team.
Support the product and your Hub stations by providing expertise, critical thinking, and problem resolution skills to continue to grow DHL's market share.

Additional Qualifications/Responsibilities

Skills / Requirements:

Excellent understanding of US Customs Brokerage
3-5 years experience in a customs brokerage leadership role required
Bachelor's Degree (Business Administration, Int'l Trade or related area) preferred
Strong communication, problem solving and interpersonal skills; ability to quickly build rapport with both customers and DHL Global Forwarding business units
Licensed Customs Broker (preferred)

Benefits: (All non-union employees)

Total Compensation Package: We offer a competitive base salary.
401(k) with a match: Pre-tax 401(k) contribution plan comes with a $1 for $1 match up to 4% quarterly, plus a 2% base contribution annually to help you save for retirement.
Stock Purchase Plan: Eligible employees can purchase Deutsche Post AG shares at a 15% discount and benefit from the Group's success as shareholders.
Medical: We offer comprehensive healthcare plans covering preventative care, inpatient and outpatient services, and prescription drugs.
Vision: Optional coverage for eye exams, frames, and contact lenses.
Dental: Optional coverage for preventative, major, and basic dental services.
Holiday / Paid Time Off: The company provides paid time off for 7 major holidays each calendar year (New Year's Day, MLK Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day), plus 8 floating holidays, and accrued vacation days.