Guest Services Associate | Full Time | Overnight

2 weeks ago


New York, United States American Youth Hostels Full time

Join Our Team as a Guest Service Associate at HI USA New York City Hostel

Would you love to interact with travelers from all around the world and welcome them to your city? Join Hostelling International USA at our vibrant NYC hostel, located in the Upper West Side. We are currently accepting applications for a full time overnight Guest Service Associate who will play a crucial role in creating a welcoming atmosphere while ensuring the reception desk runs smoothly, efficiently, and in accordance with hostel policy.

Position Details:

Pay: $18.85 - $19.23 per hour (+$1/hour differential for overnight hours)

Shifts: Combination of PM (4pm-12:30am) and overnight (11 pm-8:30 am), Flexiblity to work both is required

Type: Full-time, benefit-eligible

Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).

Perks:

- Free stays at other HI USA hostels (subject to availability)

- Discounts on hundreds of brands

- On-the-job training

- Opportunities for growth within HI USA

- Friendly and inclusive work environment

Responsibilities:

- Welcome, register, orient, and supervise guests, providing group orientations with cultural sensitivity

- Handle individual and group reservations via telephone, email, or online

- Conduct hostel tours and gather guest feedback

- Follow procedures to ensure the security and safety of the hostel, guests, and staff

- Maintain shift reports, logs, and daily paperwork, including overnight fees, sales, and rentals

- Perform various tasks including laundry, cleaning, bookkeeping, and food preparation

- Provide information on HI memberships, the hostel, and local area to guests

- Promote HI USA's mission: To help all, especially the young, gain a greater understanding of the world and its people, through hostelling

- Positively represent HI USA to guests, callers, and local officials

- Provide overnight, on-call assistance for emergencies

- Perform other duties as assigned by management

Skills/Qualifications:

- High school diploma or GED

- Preferred: Customer service experience, hostelling experience, and the ability to speak a second language

- Excellent communication skills and ability to handle cash accurately

- Enjoy working with the public; able to calmly and professionally handle conflicts, guest issues, or emergencies

- Ability to multi-task in a fast-paced environment and work independently or as part of a team

- Computer literacy (WINXP, MS Word, Excel, Outlook)

- Willingness to work evenings, weekends, and holidays as required

- Preferred: First aid and CPR certification (training can be provided)

Physical Requirements:

- Regularly required to sit, use hands and arms

- Frequently required to stand, walk, talk, and hear

- Occasionally required to climb or balance

- Must be able to lift and move up to 50 pounds

- Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus

- Noise level in the work environment is usually moderate

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We Make a Difference

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team.

Want to see what a day in the life at HI USA looks like? Follow us on TikTok



  • New York, United States American Youth Hostels Full time

    Join Our Team as a Guest Service Associate at HI USA New York City Hostel! Would you love to interact with travelers from all around the world and welcome them to your city? Join Hostelling International USA at our vibrant NYC hostel, located in the Upper West Side. We are currently accepting applications for a full time overnight Guest Service Associate...


  • New York City, United States HOSTELLING INTERNATIONAL USA Full time

    4.0 New York, NY New York, NY Full-time Full-time $18.85 - $20.23 an hour $18.85 - $20.23 an hour 8 days ago 8 days ago 8 days ago Join Our Team as a Guest Service Associate at HI USA New York City Hostel! Would you love to interact with travelers from all around the world and welcome them to your city? Join Hostelling International USA at our vibrant NYC...


  • New York, New York, United States Global Partners Ltd Full time

    About Global Partners LPGlobal Partners LP is a leading midstream logistics and marketing company that owns, controls, or has access to one of the largest terminal networks of petroleum products and renewable fuels in the Northeast. We are a publicly traded master limited partnership that distributes gasoline, distillates, residual oil, and renewable fuels...


  • Aurora, New York, United States Inns of Aurora Full time

    Compensation: $18-$20 hourly based on experience.Position Overview:The Inns of Aurora is in search of a dedicated overnight guest services coordinator/security personnel. The Overnight Guest Services Coordinator is responsible for managing and verifying the accuracy of daily transactions while being available to assist guests during nighttime hours.Key...


  • New York, United States Hostelling International USA Full time

    Job DescriptionJob DescriptionJoin Our Team as a Security Associate at HI New York City Hostel!Do you enjoy ensuring a safe environment and interacting with a diverse group of guests? Join Hostelling International USA at our vibrant New York City hostel, located in the Upper West Side. We are currently accepting applications for an overnight Security...

  • Guest Service Agent

    3 weeks ago


    New Orleans, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Guest Service, Agent, Parking, Guest, Overnight, Service


  • New York, New York, United States Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and enthusiastic Guest Experience Specialist to join our team. As a vital part of our operations, you will be the first point of contact for clients, guests, vendors, tourists, and tenants entering our prestigious building. In this role, you will create a welcoming and memorable experience for every individual...


  • New Brunswick, New Jersey, United States Hotel Resource Full time

    Position OverviewThe Overnight Reception Specialist is a vital role within our organization, ensuring that every guest experiences a warm and welcoming atmosphere. This position involves managing guest check-ins and check-outs, handling reservations, and providing essential information about our services and the local area.Company:Hotel...


  • New York, United States European Wax Center Full time

    Position Overview:Turn your passion for taking care of others into a rewarding role with the growing team at EWC Growth! The prime responsibility of a Guest Service Associate is creating an exceptional guest experience, achieving sales goals, and willingness to initiate genuine conversation and recommendations with our guests on European Wax Center services...


  • New York, United States Marriott Hotels & Resorts Full time

    Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Pr Guest Service, Front Desk, Agent, Substitute, Representative, Overnight, Retail, Hotel


  • New York, United States Courtyard by Marriott New York Downtown ManhattanWorld Trade Center Area Full time

    DescriptionWe are hiring a Guest Relations ManagerWe are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests...


  • New Rochelle, New York, United States Royale Company Full time

    Royale Company is on the lookout for dedicated Receptionists to become part of our esteemed team across various upscale properties. We aim to recruit individuals for our luxurious condominiums and complexes, ensuring we deliver exceptional service tailored to our clients' needs in their most distinguished buildings. Key Responsibilities: Welcoming and...


  • New York, New York, United States Hilton Grand Vacations Full time

    Join Our Team as a Guest Services AssociateAre you passionate about providing exceptional customer service? If you thrive in a dynamic environment and enjoy interacting with guests, this role may be ideal for you.As a Guest Services Associate at Hilton Grand Vacations, you will play a crucial role in ensuring our guests have a memorable experience. Your...


  • New York, New York, United States Qonten Full time

    **Job Summary**Nike NYC Retail Sales Associate Full-Time Overnight is a dynamic role that requires a strong passion for delivering exceptional customer service and driving sales growth. As a key member of our retail team, you will be responsible for maintaining a high level of product knowledge, operating cash registers, and performing various sales and...


  • New York, United States Global Partners Ltd Full time

    **Cashier - Guest Service Associate** Livingston, New York **Category:** Retail Store **Job Type:** **Job Req code:** R0004949 **Job Description** **Now Hiring for Guest Service Associates Full-time and/or Part-time** **About Global Partners LP** With nearly 1,600 locations, primarily in the Northeast, Global is one of the largest independent owners,...


  • New York, New York, United States Hospitality Jobs Hotspot Full time

    Position Overview: The Guest Services Associate serves as the initial point of contact for visitors, ensuring a welcoming atmosphere. This role encompasses managing guest arrivals and departures, possessing comprehensive knowledge of the establishment and its amenities, addressing guest inquiries and concerns, handling phone communications, and executing...


  • New York, New York, United States Hospitality Jobs Hotspot Full time

    Overview: The Guest Services Associate is the first point of contact for visitors, setting the tone for their overall experience. This role requires handling guest arrivals and departures, possessing comprehensive knowledge of the establishment and its amenities, addressing guest inquiries and concerns, managing incoming calls, and executing additional tasks...


  • York, Pennsylvania, United States High Steel Structures Full time

    Position Title: Guest Services AssociateJob Category: HospitalityJob Overview:High Steel Structures is a prominent player in the hospitality sector, known for its commitment to excellence in guest service and operational quality.If you are seeking a role that provides opportunities for advancement and values teamwork, consider joining our dedicated team of...


  • New York, New York, United States The Greenwich Hotel Full time

    Position OverviewGuest Services Associate for The Greenwich HotelThe Greenwich Hotel is in search of enthusiastic individuals to enhance our esteemed team. Candidates should demonstrate a keen attention to detail coupled with exceptional interpersonal abilities to ensure an unparalleled experience for our patrons.Key Responsibilities:Welcome guests with...


  • New York, United States The Ritz-Carlton Full time

    Additional Information Front Desk Agent, Substitute Overnight ShiftJob Number 24151606Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton New York NoMad, 25 West 28th Street, New York, New York, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOrganize, confirm,...