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Patient Navigator

2 months ago

Newtown Square, United States Premier Orthopaedics Full time
Premier Orthopaedics and Sports Medicine is looking for an Patient Navigator to work at our Newtown Square, PA corporate office

Schedule: Hybrid, 2 days in office, 3 days from home. Daytime hours.

The Company: Premier Orthopaedics is a full-service orthopaedic practice formed in 2000 that specializes in the diagnosis and care for a wide range of orthopaedic injuries and conditions. Through partnership with the Healthcare Outcomes Performance Company (HOPCo), we have grown to over 50 specialty locations and over 100 physicians across the Greater Philadelphia region

We're proud of the company we've built as we've grown to over 1000 employees to make Premier a place that people love to come to work every day

At Premier Orthopaedics, we are dedicated to taking care of you so you can take care of business Our robust benefits package includes the following:
  • Competitive Health, Pharmacy, Vision, and Dental Plan Benefits
  • Disability and Protective Benefits
  • HSA with qualifying HDHP plans with company match
  • 401k plan with company match
  • Employee Assistance Program that is available 24/7 to provide support
  • Benefits eligibility on the 1st of the month after hire date
Essential Functions: The patient navigation process starts with contacting the patient prior to surgery to review their past medical history and verify the accuracy of what is documented in the office chart, and reviewing the clearance letters. This process ensures the patient has the appropriate preoperative clearances and are optimized for surgery. The patient's home and social situation are assessed, to ensure the patient is getting the appropriate level of services post operatively. At the time of the preoperative call, surgeon specific education is reviewed with the patient, regarding physical therapy, anticoagulation protocols, enrollment in patient engagement platforms, physical therapy appointments, setting expectation regarding discharge destination and answering patient's questions.

The Patient Navigator calls the patient 1 day post op to see how the patient is progressing, review any questions, address any concerns, and facilitates any needed appointments to avoid the patient from going to an emergency room.

The Patient Navigator is responsible for entering detailed documentation for ER visits, complications, and readmissions in the navigation platform identified on the 90-day calls.

The Patient Navigator is responsible for returning calls from voicemail and Athena messages. These calls are from patients, hospitals, skilled nursing facilities, physical therapist, home care, and Physician Clinical Staff.

The Patient Navigator is responsible for generating and sending a weekly discharge disposition report to the facilities, detailing the plan for each patient and patient specific information that would need to be conveyed to the hospital.

Qualifications:
  • Bachelors of Science in Nursing (BSN) required.
  • Minimum 5 Years of experience in an orthopedic practice.
  • Clinical, as well as back office experience, preferred.
  • Must be able to follow-up with patients and respond to inquiries promptly.