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Vancouver, Washington, United States Spectrum Full timeAbout the RoleThis is an exciting opportunity to join Spectrum's billing team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesAnswer inbound phone calls from customers related to billing inquiriesEmpathize with customers...
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Customer Service Representative
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Vancouver, Washington, United States Spectrum Full timeAbout the RoleThis position is located in a dynamic call center environment, where you will play a vital role in providing exceptional customer service to our valued clients. As a Customer Service Representative, you will be responsible for handling inbound phone calls, resolving customer inquiries, and providing accurate information about our products and...
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Customer Service Representative
2 months ago
Job Description This position is onsite in a call center environment. Class Starting October 11, 2024. Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. BE PART OF THE CONNECTION At Spectrum, we keep more than 31 million customers connected by delivering Internet, Voice, and Video solutions to power today s evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers. WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST Talking to many different types of people from across the country Answering inbound phone calls from customers related to billing inquiries Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards Establishing and growing professional, positive relationships with Spectrum customers Collaborating with management on customer issue escalations Representing a Fortune 100 company with professionalism and courtesy We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you ll feel at home on our billing team. WHAT YOU LL BRING TO SPECTRUM Required Qualifications Education : High school diploma or equivalent Schedule : Ability to work a variety of schedules including nights, weekends, and holidays Language : Ability to read, write, speak and understand English Preferred Qualifications Experience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center Technical Skills : MS Office, computer skills, typing Skills : Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service Abilities : Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient SPECTRUM CONNECTS YOU TO MORE Supportive Teams : Learn from managers and work with team-oriented colleagues who want you to grow and succeed Competitive Pay : Generous $20 per hour starting pay Dynamic Growth : The growth of our industry and evolving technology will power your career as you move up or around the company Learning Cultur e: We invest in your learning, and provide paid training and coaching to help you succeed Total Rewards : Our comprehensive benefits are among the best in the industry Apply now, connect a friend to this opportunity or sign up for job alerts CCS- Here, employees don t just have jobs, they build careers. That s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The pay for this position has a salary range of $20.00 to $27.80 . The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
