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User Research Principal

4 months ago

Raleigh, United States Ally Full time

**General information**

**Ref #** 17751

**Remote?** No

**Ally and Your Career**

*

Ally Financial only succeeds when its people do - and thats more than some clich people put on job postings. We live this stuff We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. Youre constantly evolving, so shouldnt your opportunities be, too?

**The Opportunity**

At Ally, you get a startup feel, but experience the benefits of a company thats worked out the kinks and is fulfilling its purpose. Were always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.tech

The User Research Principal is the senior most practitioner on the user research team. This role conducts research but also contributes to standards and strategy for the overall user research practice. The principal serves as mentor to user researchers on the team and will be skilled and interested in growing others. This role is a resident expert for qualitative research methods and best practices. The principal can draw on years of experience with digital design and consumer behavior to comfortably consult with digital project teams, providing expertise outside of an active research study. The principal will partner with UX design and content strategists, Digital Product Owner, business, and technology to design custom research for discovery, usability testing, user interviews, persona use, field studies, leveraging data analytics, competitive reviews, heuristics, and other types of research.

**The Work Itself**

* Partner with Research Managers to maintain and continuously improve operations for our robust internal user research practice

* Coach and lead researchers in the practice to ensure research design delivers accurate, relevant, and thorough results

* Draw attention to the broader end-to-end experience around the digital design to ensure most effective designs and best customer experience

* Understand business strategy and desired business outcomes on a project-to-project basis and help to translate this for other researchers on the team

* In UX or partner interactions be the advocate and expert on user behavior in the digital space

* Design, execute, analyze, and report out on research projects as well as manage some ongoing research programs supporting special initiatives

* Effectively communicate research findings and facilitate research-based decision making.

* Understand and apply personas and customer journey maps to your work and coach others to do the same

* Leverage insights and data from other internal Ally teams or 3rd parties to enhance the research you and other members of our team deliver

**The Skills You Bring**

* Bachelors degree in Human Factors Engineering, Usability/Research, UX, CX, Business Psychology, Cognitive Science, Human Computer Science, Professional Writing or other related discipline, Masters preferred

* 5-10+ years of user research experience with demonstrated expertise in the design, execution, analysis, and report out on research projects

* 5+ years of experience leading a research practice, including responsibility for physical or virtual research spaces, vendor contract management and client relationships, management of complex project and deliverables, and leading a team

#LI-hybrid

**How We'll Have Your Back**

*

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Allys total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.

* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.

* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.

* Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

**_Base Pay Range:_**

**Emerging:** 110000

**Experienced:** 145000

**Expert:** 180000

Incentive Compensation: This position is eligible to participate in our annual incentive plan