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Call Center Agent

3 months ago

Johns Island, United States Kiawah Island Golf Resort Full time

Kiawah Island Golf Resort consistently ranks as one of the country's top resorts. It is home to The Sanctuary, one of the only Forbes Five Star and AAA Five Diamond hotels in South Carolina, as well as nearly 500 private villas and luxury homes, and five championship golf courses, including The Ocean Course. We strive to enhance southern hospitality by taking care of our employees and guests.

Benefits:

  • Hourly Position
  • Dependable schedule
  • Medical, Dental, Vision, 401(k) options
  • Employee Meal Program
  • Discounts on Golf, Tennis, Accommodations, Dining & More
  • Work in Paradise
Expectations & Responsibilities:

As a Telephone Operator you set the first impression for Kiawah Island Golf Resort by answering incoming calls efficiently and with a friendly attitude. To always show compassion, consideration, and consistently provide accurate and precise information to our guests with a smile in our voice. Responsible patiently resolving guests' concerns and graciously complying with their needs
  • Answer incoming calls and direct to appropriate staff.
  • Take and execute wake-up calls.
  • Receive guest laundry and dispatch for delivery.
  • Resolve guest challenges.
  • Take guests and employees' requests and enter it into the computer system.
  • Upholds the core values and policies and procedures of the resort.
  • All other duties, as assigned.
Qualifications:
  • Minimum Education - High school diploma or equivalent.
  • Positive and energetic attitude.
  • Basic Computer Skills are required.
  • Must work both independently and in a team environment.
  • Good to excellent communication skills in English both verbal and written
  • Must be able to pass a background check.
  • 24 Hour Department- Not Able to Accommodate Set Schedules
Essential Physical Requirements:
  • Must be able to lift and carry up to 20 pounds across short-medium distance.
  • Must be able to work on site due to daily needs of the job requirements.
Join our team and work in paradise

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, or efforts associated with this position. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy. We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com.

Other details
  • Pay Type Hourly


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