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Account Manager

2 months ago

Carrollton, United States Southwire Company, LLC Full time

A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools andjobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner.We are proud to offer competitive compensation, employee benefits, tuitionreimbursement andunlimited growth opportunities. Ourmore thanseven decades of progressive growth can be attributed to our determination to developinginnovative systems and solutions, exercising environmental stewardshipand enhancing the well-being ofthe communitiesin which we work and live.How will you power what'spossible?

Location:Remote

Southwire Job Description

General Description of Duties/Responsibilities:
*Maintain a high level of communication and proactive interaction with the buying staff and/or store associates
within customer base.
*Manage and coordinate daily routines of customer service including but not limited to, quotations, order
management, material analysis, and expediting.
*Responsible for maintaining customer price sheets and making recommendations on future price changes
*Provide sales and marketing analysis and expediting.
*Maintain ongoing correspondence with designated Southwire sales agents responsible for given customer
base.
*Use Southwire Wire and Cable division's ISO Quality System Documentation to help guide and direct
activities.
*Initiate service requests when necessary and financial adjustments, when a credit or debit is due to the
customer.
*Request and coordinate assistance from Technical Support and/or Product Managers to resolve customer
inquires.
*Maintain a close relationship with the Accounts Receivable in order to review and offer assistance in
recovering monies due to Southwire.
*Assist the Accounts Receivable Manager with uploading documents into The Home Depot Portal
*Researching payments and deductions. Reviewing Return Goods Authorizations. Focus is on processing
documents with speed and accuracy.
*Perform research of deductions to determine root cause.
*Proactively review the remittance advice to identify issues and resolve them before they become bigger
issues.
*Keep field sales representatives/agents informed on status of orders, return material and customer concerns
that may require personal attention.
*Perform in a team environment by achieving personal territory goals and functioning as support for members
to meet departmental objectives, along with their territory goals.
*Learn in detail and in depth, the make-up of the Southwire product line.
*Possess conversational knowledge of Southwire sales policies and procedures in order to understand
appropriate referrals.
*Monitor key measurements for the assigned territory/territories and customers.

Qualifications and Experience Requirements:
1.Requires a High School degree
2.At least two years business experience required. Retail sale experience preferred
3.Must have Windows experience, as well as being proficient with Microsoft office applications (Word, Excel,
and/or Powerpoint)
4.Must have good speaking and writing skills.
5.Ability to communicate professionally with all levels of responsibility at Southwire, along with industry
representatives, and corporate buying staff.
6.Ability to handle multiple tasks and willingness to accept new responsibilities is a plus.

Competencies Nimble Learning Customer Focus Plans and Aligns Collaborates Balances Stakeholders Action Oriented

Benefits We Offer:

  • 401k with Matching
  • Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
  • Paid Time Off & Paid Holidays
  • Long & Short-Term Disability
  • Supplemental Insurance Plans
  • Employee Assistance Program
  • Employee Referral Program
  • Tuition Reimbursement Programs
  • Advancement & Professional Growth opportunities
  • Parental Leave
  • & More

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.