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Customer Service Representative
3 months ago
Primary accountabilities: Understand and embrace our desire to see unbelievers converted, believers established, and local churches strengthened. Handle phone calls, e-mail, and postal mail from listeners in the U.S., Canada, and other countries. Respond to listener communication in a professional, courteous, and prompt manner. Process orders and donations. Troubleshoot and assist customers with basic technical difficulties (i.e. downloading an MP3 file, troubleshooting online account setup, app download and installation, etc). Update and maintain listener accounts in the constituent database. Prioritize and organize daily projects based upon degree of importance and level of urgency. Answer questions and help listeners find specific teachings and other resources. Field listener feedback and prayer requests. Actively seek to stay connected to ministry happenings through the daily broadcast, emails, and website features. Essential skills and abilities: Excellent verbal and written communication skills with emphasis on phone etiquette. Attention to detail and desire for quality service. Proficient in Microsoft Office. Proactive approach to learning and customer service. Strong computer skills and experience with Windows-based systems. Ability to type 70 words per minute. Keen ability to actively listen and anticipate questions. Ability to multi-task. Ability to handle consecutive phone calls efficiently and effectively. Customer service or professional phone operator experience is preferred but not required. #J-18808-Ljbffr