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Customer Service Representative

4 weeks ago

Chagrin Falls, United States Fifth Third Full time

Transform Customer Experiences

We're seeking a skilled Customer Service Representative to join our team at Fifth Third Bank. As a key member of our banking team, you'll play a vital role in delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities:

  • Customer Experience:
    • Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
    • Provide prompt and professional assistance to customers, addressing their inquiries and resolving issues in a timely manner.
    • Ensure seamless communication with customers, maintaining a high level of responsiveness and follow-through.
    • Maintain confidentiality and handle sensitive customer information with discretion.
  • Operations:
    • Perform daily office responsibilities, ensuring the efficient operation of the office and maintaining accurate records.
    • Monitor and maintain a balancing record, identifying and correcting discrepancies as needed.
    • Stay up-to-date on bank policies and procedures, applying knowledge to ensure compliance and quality service.
    • Handle customer complaints and issues with professionalism, escalating complex matters to leadership as necessary.
  • Referrals:
    • Identify customer needs and refer them to Bankers and business partners for consultative conversations.
    • Develop a working knowledge of retail products and services, utilizing tools for tracking referrals.

Requirements:

  • High school diploma or equivalent required.
  • Extensive cash handling experience.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Flexibility in scheduling, with a willingness to work varied shifts.

Working Conditions:

  • Normal office environment with extensive computer screen use.