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Client Relationship Manager

2 months ago

Englewood, United States The Ladders Full time
Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

The Client Relationship Manager will provide excellent client service, ensuring client expectations are met and exceeded through regular meetings and discussions covering service levels and portfolio performance. The CRM will interface frequently with members of the internal leadership team as well as our clients' and will work closely with business development, operational teams, and reporting and analytics. Excellent communications skills and in-depth knowledge of the company's products and services. Operates autonomously. Seasoned individual contributor.

Key Responsibilities:

  • Creating and maintaining a high level of personal contact with your clients
  • Creating and maintaining a high level of client satisfaction as measured by both internal and client benchmarks
  • Understand the Clients related strategic plan/s for success and collaborate on the implementation/execution of the plan and overall account success
  • Provide tactical support including issue resolution, contract monitoring and renewals, as well as routine processes and deal coordination
What you'll need to be successful:
  • Bachelor's degree
  • Minimum 5+ years professional mortgage servicing experience required
  • Ability to be conceptual, able to recognize problems from few or subtle clues, and be innately comfortable with complex and ambiguous situations
  • Self-motivated and client centric
  • Knowledge of MSP
  • Understanding of portfolio management and transactions
  • Excellent verbal and written communications, interpersonal and organizational skills
  • Excellent analytical and problem-solving skills
  • Project Management experience and skills, i.e., the ability to manage complex projects and work with a cross-functional team
  • While a CRM does not have any direct report responsibility, they need to move others to action by planning, motivating, organizing and directing the work being done
  • Ability to identify and resolve issues
  • Ability to prioritize under tight deadlines
  • Flexible, adaptable to change, comfortable working creatively, thrives on team environments, and have sales experience
  • Ability to travel up to 20% of the time


What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)