Senior Manager, Sales Operations

1 month ago

Fullerton, United States Orora Group Full time

Manufactured Packaging Products Orora (MPP Orora), a division on Orora Packaging Solutions, offers a wide variety of high-quality custom and stock corrugated products to customers in the United States and Mexico. With multiple locations throughout the U.S., MPP takes product from conceptualization through design and printing. In addition to superior customer service, MPP's comprehensive range of capabilities includes state-of-the-art equipment, talented designers, bulk box capabilities, digital printing and much more. It is with this passion and commitment to innovation, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day. These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers' expectations while solving complex problems as a team. We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don't need to be accountable for a team to be considered a leader.

Senior Manager, Sales Operations

Position Summary

The Sales Operations Manager is a strategic role responsible for ensuring sales targets are met and improving the overall productivity and effectiveness through process optimization, strategic planning, and resource allocation. This individual will play a key role in supporting Orora's sales team, managing sales tracking tools, and reporting sales performance to senior management. This position combines the responsibilities of traditional sales operations management with a emphasis on business analytics, growth and development.

  • This position reports to the: VP of Sales
  • Travel Requirement: up to X%
  • FLSA Status: Salaried Exempt
What You'll be Responsible For
  • Oversee the day-to-day operations of the sales department to ensure smooth functioning and achievement of sales targets.
  • Design and implement strategies to improve sales performance, profitability, and market presence.
  • Collaborate with the sales team to identify and understand business needs and objectives, ensuring their alignment with organizational goals.
  • Develop and maintain sales reports, dashboards, and other tracking tools to provide actionable insights and data-driven decisions.
  • Manage and optimize sales processes, sales forecasting, and pipeline management.
  • Monitor the sales performance and implement necessary adjustments to strategies and targets.
  • Analyze sales trends and market dynamics to forecast sales performance and set realistic yet challenging sales goals.
  • Follow up with the marketing team to ensure consistent lead generation and effective promotional activities.
  • Partner with Sales Managers to ensure leads are assigned and sales team follows up with potential customers.
  • Assist in the engagement of leads to assess their fit and determine readiness to involve the sales team.
  • Work closely with the sales team to schedule qualified meetings or product demonstrations, provide valuable insights from lead interactions, and assist in the overall sales process.
  • Collaborate with potential customers to understand their specific business needs, challenges, and goals, in order to align the company's offerings with their requirements.
  • Handle tasks such as contract management and proposal generation.
  • Collaborate with cross-functional teams to streamline operations and facilitate the efficient flow of information.
  • Coordinate with marketing, production, and logistics teams to ensure that customer expectations are met and exceeded.
  • Monitor and evaluate the performance of the sales team, providing regular feedback, coaching, and t raining to drive continuous improvement.
  • Maintain a deep understanding of customer needs and the competitive landscape wi thin the corrugated industry.
  • Ensure tool utilization, CRM systems to ensure accurate t racking of sales activities and pipeline management and Richardson for Sales Training.
  • Create and maintain comprehensive sales reports and dashboards to provide insights and visibility to stakeholders.
  • Spearhead initiatives to streamline the sales cycle and reduce the time f rom initial contact to the closure of sales.
  • Communicate with customers and key accounts to bui ld and maintain strong, long - lasting partnerships.
  • Support the sales team in contract negotiations and the closing of deals when necessary.
  • Support channel partner growth.
  • Ensure company sales policies, practices, and ethics codes are met and maintained.
  • Perform other duties and/ or responsibilities as assigned.
What We're Looking For

Required Education, Experience, Knowledge Skills and Abilities:
  • Bachelor's degree in business, marketing or related field.
  • 5+ years of experience in sales or marketing role with a focus on sales strategy and operations.
  • Excellent understanding of sales principles and customer service practices.
  • Expertise in data analysis and visualization tools (e.g., Excel, Power BI).
  • Technical proficiency is sales automation tools, CRM software, and data analysis tools.
  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions and develop business cases.
  • Outstanding organizational and time management skills.
  • Excellent verbal and written communication skills, and the ability to present to senior management.
  • Exceptional project management abilities and a track record of leading cross-functional projects
  • Leadership skills with the ability to influence and engage direct and indirect reports and peers.
  • Communication: Excellent communication skills, with the ability to convey complex information succinctly verbally and in writing
  • Attention to Detail: Meticulous attention to detail and rigorous in completing tasks.
  • Strategic Thinking: Capacity to think strategically and translate analysis into business strategy.
  • Proven ability to navigate complex sales cycles and customer relationships.
  • Flexibility and adaptability in a fast-paced and dynamic business environment.
Preferred Education, Experience, Knowledge, Skills & Abilities:
  • Masters degree in Business, Finance or related field.
  • 10+ years as a Sales Operations Manager or Sales Manager, with a focus on corrugated sales
Physical Demands & Work Environment
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Please reach out to careers@ororagroup.com for additional support and guidance.

Reasonable Accommodations

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. If you are interested in applying for employment with Orora and need special assistance to apply for a posted position, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation, please contact our Talent Acquisition team at: careers@ororagroup.com for additional support and guidance

What We Offer

Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families. Here's a sample of the benefits we offer:
  • Medical
  • Dental
  • Vision
  • Generous PTO
  • 401(k) with a Company Match
  • Flexible Spending Accounts
  • Employee Assistance
  • Group Life and AD&D
  • Voluntary Life and AD&D
  • Group Short-Term Disability
  • Group Long-Term Disability


Equal Employment Opportunity

We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.

Recruitment Agencies

Orora does not accept unsolicited agency resumes. Orora is not responsible for any fees related to unsolicited resumes.

Solicitation of Payments

Orora does not solicit payment from our applicants and candidates for consideration or placement.

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