Customer Service Advisor

2 weeks ago

Thief River Falls, United States True North Equipment Full time

True North Equipment has been in business since 1949 and has 10 locations with over 200 employees. Our employees are the key to our success and have helped us get to where we are today, operating in two states across the Red River Valley. True to our Values...Driven by You

It takes our entire team to make True North Equipment exceptional. We strongly desire individuals who are self-starters and hard-workers, always willing to dive into a new challenge and who are eager to learn. We strive to provide you with limitless opportunities for growth and education that will challenge you. Most importantly, we want you to have fun working at TNE

You'll focus on:

  • Provide frontline Customer Support by utilizing the dealer systems such as Service Advisor, Service Delivery and DealerPath to provide direction or plan of action to customers.
  • Provide scheduling support for technicians to ensure minimal gaps in workflow.
  • Contact customers when work is completed and arrange timely pick-up and delivery of customer machines.
  • Manage and maintain accurate customer machine inspection data.
  • Fields internal and external customer inquiries to the Service Department, to include answering the phone and supporting the Service Manager when they are out.
  • Support setup logistics of products and assists in the delivery process.
  • Opens and edits work orders as directed by the Service Manager to enable timely invoicing.
  • May maintain the service library with current information as needed.
  • Maintains Service Department filing, mailing and records.
  • Updates customer profiles or other information from the customer work orders.
  • Maintains a safe store work environment to include performing safety replacement orders for first aid supplies, checking the fire extinguishers & eye wash stations weekly per the Safety Manager.
  • Supports safety compliance, paperwork, quarterly inspections, safety training paperwork, and OSHA logs per the Safety Manager.
  • Schedules and tracks all oil changes, service work and DOT maintenance for shop vehicles, including delivery and pickup of these vehicles.
  • Ensures warranty parts are cleared out monthly or by following the correct timeline for warranty.
  • Ensures new tools are inscribed, loaded into ToolsGuard and stored properly in the tool room.
  • Maintains a clean and organized tool room.
  • May deliver parts or work as a driver when necessary.
  • Conduct self in the presence of customers and community so as to present a professional image of True North Equipment
  • May assist sales department with inventory tracking and finding serial numbers as needed.
  • Must be able to work every other Saturday when the service department is open and work store hours that change seasonally.
  • Must be able to maintain reliable attendance.
  • Must have a clean MVR and be able to drive company vehicles.
  • Normal hours worked are Mon-Fri 8am-5pm in our off season. Seasonal hours worked are Mon-Fri 730am-530pm and every other Saturday 730am-12pm, with the ability to flex up seasonally.
What we are looking for:
  • Basic knowledge of Agricultural equipment.
  • Excellent people/speaking skills.
  • Ability to work in a fast-paced environment.
  • Ability to work on multiple projects at once.
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions.
  • General understanding of mechanical/technical terms is preferred.
  • High School Diploma or equivalent experience.
  • Valid Driver's License is required, must be able to drive company vehicles based on company standards.
Total Rewards Package:

The opportunity to build a great career path, industry leading benefits, a fun environment, and owners that work right alongside us each day
  • Pay: $19-24+ Hourly pay, depending on years of experience in customer service.
  • Insurance: Health insurance with 100% single premium paid, 75% SPD or family premium paid; TNE covers 50% of all dental and vision premiums; 100% of short/long-term disability insurance, and life insurance.
  • 401K: TNE offers 401K with company matching for qualified employees because who doesn't want to save for retirement
  • PTO: Our generous PTO package is awarded to you on your FIRST day of employment. Take time off, we encourage it
  • Holidays: We have 7 paid holidays and a few other specials days for you to spend with your favorite people.
  • Professional Development: Continuous professional training and growth opportunities because we value your growth at TNE.
  • Community Involvement: Give back to your community with our paid time off for you to volunteer. You can also use this time for your doctors' appointments, too
  • Parental Leave: If you're expecting or looking to start a family, we have paid parental leave because you have waited long enough for your bundle(s) of joy
  • AND SO MUCH MORE

All full-time hires must pass a pre-employment background check and drug/alcohol screening.

True North Equipment is an Affirmative Action and Equal Opportunity Employer. True North Equipment will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.

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