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Director of Operations

2 months ago

Pittsburgh, United States Puttshack Full time
Director of Operations - Puttshack Pittsburgh

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really about having fun - and doing something fun - together.

The Role:

The Director of Operations cultivates an environment of empowerment and hospitality that creates memories for all generations through a shared, world-class entertainment experience.

The Director of Operations is responsible for building solid teams - through development, effective hiring, and engagement. They are accountable for all venue business functions and the execution of consistent and flawless operational standards. In addition, they must display the ability to uphold Puttshack standards and procedures, maximize financial performance, and build relationships within their community to grow the Puttshack brand.

What you'll do:

  • Bring your 'A' Game each and every day.
  • Lead by example by demonstrating Puttshack Core Values.
  • Supervise the Department Managers and their teams in providing best-in-class service.
  • Cultivate relationships with community leaders and organizations to ensure strong connections.
  • Develop their team through coaching and purposeful feedback.
  • Drive Associate engagement and entrepreneurial spirit.
  • Promote safe operational standards for both Guest and Associate safety.
  • Hold leaders accountable for managing venue operations.
  • Hold departments accountable for budgets and spending.
  • Delegate and follow-up on the completion of tasks.
  • Interact with Guests to ensure they are always getting the best possible experience.
  • Leverage business metrics and trends to drive performance and to maximize profit and revenue.

What you will need:

  • Director experience 5+ years Senior manager role in restaurant or entertainment venue with $10MM+ in sales.
  • P&L experience.
  • Experience with Food and Beverage management platforms.
  • Comfortable using a variety of software platforms for scheduling, ordering, inventory, and venue management.
  • Effectively manage and engage team of 150+ hourly associates.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.
  • Ability to stand and walk for long periods of time including maneuvering up and down stairs.
  • Relentless-but intentional-spirit of innovation.
  • Excellent communication, time management, and organization skills.
  • Ability to go above and beyond, demonstrating meaningful care in everything you do.
  • A high level of emotional intelligence and overall self-awareness.

What's in it for you:

  • Paid PTO
  • Health insurance: medical, dental, and vision
  • 401K
  • 50% off Food & Beverage
  • Free Mini Golf

At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Puttshack also takes steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Associates, Guests, and Vendors.

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