CRM Manager
4 weeks ago
Company Profile
Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.
Position Summary
As the Manager of IT CRM Solutions within the IT Enterprise Applications group, you will play a pivotal role in providing exceptional IT support to ensure effective implementation, support, and enhancement of Business Development, Sales, and Commercial related applications. This role requires a seasoned IT professional with strong leadership skills, a deep understanding of CRM systems (specifically MS Dynamics Sales & Marketing, XaitPorter, and KF Sell), and the ability to collaborate effectively with cross-functional teams.
LOCATION
* Role provides the opportunity to work in hybrid environment, working both virtually and in office when required.
Duties & Responsibilities
ESSENTIAL
* Support MS Dynamics 365 Sales and other Business Development and Commercial related application projects through the Project Management Lifecycle. Assist with defining business requirements, creating project plans with phases, milestones, and go-live dates, ensuring effective organizational change management with all business units & service lines worldwide in compliance with corporate change management standards.
* Lead and manage a team of Subject Matter Experts (SMEs), developers and support both locally and offshore.
* Foster a positive team culture through motivation, collaboration, empowerment, coaching, mentoring, and training.
* Supervise the day-to-day activities of the team to ensure effective support and development of CRM applications.
* Collaborate with stakeholders to define business requirements and create detailed project plans with phases, milestones, and go-live dates.
* Proactively identify and respond to issues, limitations, and deficiencies in the custom application configuration and delivered application software. Research potential solutions and provide recommendations to management.
* Initiate ideas for functionality and enhancements based on business process improvements. Take the initiative to learn and propose "best practices" and standards to correct or improve business processes as related to application responsibilities.
* Responsible for coordination system and user testing of all application solutions, including upgrades, to ensure delivery of quality solutions.
* Collaborate with other IT groups to ensure seamless integration and interoperability of CRM applications with other enterprise systems to support overall business objectives.
* Utilize effective organizational change management, including training, communication, and organizational alignment.
* Manage vendor relationships for consulting on development, configuration, and licensing.
* Measure and report on the impact of the application on business process efficiency, effectiveness, and user satisfaction.
Qualifications
REQUIRED
* Bachelor's degree in MIS, CS or a Business-Related Field.
* Minimum five (5) years of experience working with CRM applications.
* Minimum five (5) years of experience with software lifecycle including data conversion and system testing.
* Minimum two (2) years of experience in MS Dynamics 365 - Sales & Marketing.
DESIRED
* Three (3) years of Management experience.
* Experience with MS 365 Administration.
* Working knowledge of interfacing with third-party applications.
* Experience with Master Data Management.
* Experience with Report development.
* Prior experience working with multiple cultures and nationalities.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS
* Ensures that others involved in a project or effort are kept informed about developments and plans.
* Ensures that regular consistent communication takes place within area of responsibility.
* Ability to promote and be accountable for quality customer service.
* Solves customer problems quickly and effectively.
* Approaches a complex task or problem by breaking it down into its component parts and considering each part in detail.
* Ability to analyze situations accurately, utilizing a variety of analytical techniques to make well informed decisions.
Additional Information
This position is Hybrid - Remote and will require commuting to a designated office. Hybrid work schedules are determined by the hiring manager based on business need.
Equal Opportunity Employer
All qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or other non-merit factors
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