Customer Experience Representative

**Tradebe Environmental Services**

**Customer Experience Representative**

**HQ - Meriden, CT - Full Time**

Tradebe is an international leader in waste reclamation and recycling solutions managing more than two million tons of waste annually, recycling 60% of that waste. Providing environmental services since 1984 through the treatment, recovery and recycling of waste, we also serve various markets including industrial, manufacturing, petrochemical, pharmaceutical, oil & gas and more. Tradebe is committed to the waste hierarchy with our efforts focusing on Reducing, Recycling & Recovering the waste we manage. We are the waste management leader in Europe, the United States; and one of the largest global companies in the environmental sector by managing 85 fixed plants in Europe, (Spain, UK and France), the United States; with over 2,100 employees worldwide.

**Essential Duties and Responsibilities:**

* Oversee all operations of Customer Service within the assigned region

* Monitor daily Customer Service Operations and activities for Sales Personnel

* Will provide assistance to customers and sales personnel by answering customer inquiries and resolving issues

* Submitting profiles for approval

* Scheduling pickup and deliveries of customer material and will confirm customer appointments

* Will coordinate customer pickups with transportation

* Notify and resolve issues with load discrepancies

* Quote potential waste streams

* Maintain customer price schedules

* And other duties as assigned.

**Requirements:**

* A Bachelors degree in environmental science (or related degree) from an accredited University is preferred or two years of industry-related experience

* Strong professional communication and organization skills are required

* Must be friendly and service oriented

* Have excellent problem-solving abilities and the ability to work in a fast-paced environment

* Must able to multi-task

* Ability to read, understand, and apply common operational documents, SOPs, and waste manifests, are required

* Ability to work well with others and a proficiency in Excel is required

* Proficiency in SAP is a plus

* The ability to pass a pre-employment drug screen and background check, are required

**Why Tradebe is Right for You**

* Competitive pay and benefits

* Student loan repayment assistance

* Generous vacation and sick plans

* Medical (including telehealth), dental and vision

* 401k Retirement

* Flexible spending accounts (FSA)

* Health savings accounts (HSA)

* Agency paid, basic life and AD&D insurance

* Supplemental, voluntary life insurance & AD&D

* Agency paid, short & long term disability

* Employee Assistance Program (EAP)

* Career ladders, professional development, and promotion opportunities

* Leadership opportunities

* Great work environment and culture

* And MORE

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