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House Manager

3 months ago

Tacoma, United States ASM Global Full time

Summary
Controls and monitors the customer contact aspect and event services of the Pantages Theater, Rialto Theater and Theater on the Square through monitoring and managing front of house services on days of events. Supervises volunteer ushers, ticket takers, and greeters, and coordinates with contracted security personnel during events.

Essential Duties and Responsibilities
Supervises day-of-event services staff.
Maintains the proper image and generates positive public relations with patrons and staff.
Responsible for getting patrons into and out of the venues safely.
Addresses complaints and concerns from patrons and solves problems in a timely manner.
Provide clear, concise, and timely communication of directives to other departments.
Implement facility rules, regulations, policies, and procedures.
Works with internal service partners to provide quality service to customers as needed.
Works with clients of all three venues to ensure highest level of customer service for all external service providers.
Complies with standard operating procedures for the Event Services Department and monitors volunteers for their compliance.

Supervisory Responsibilities
Supervises day-of-event services staff.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Exceptional communication skills both verbal and written
Excellent organizational, planning and problem-solving skills.
Supervisory experience preferred
Professional presentation, appearance and work ethic.
Strong computer skills with ability to learn and master new applications.
Ability to adjust work schedule to coincide with events.

Education and/or Experience
2-4 years Event Management experience in theater, convention center, or related venue preferred.
1-3 years supervisory experience preferred.

Working Environment/Conditions
Office environment
Theater environment
This position is not substantially exposed to adverse conditions.

Hours of Work
As needed for staffing of events, mostly evenings and weekends.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasional sitting, focusing on and operating a personal computer.
Ability to read printed words and numbers in printed form and on computer/terminal monitor.
Hearing sufficient to clearly hear voices, alarms, bells, and horns.
Daily standing and walking to move throughout the facility and service events.
Write using pen/pencil or personal computer keyboard for up to 30 minutes at a time.
Ability to communicate verbally required.

NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM GLOBAL is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Please ensure you are applying through our ASM career site.

Hourly Rate: $20 per hour

Overtime Rate paid after 40 hours weekly

Sick leave paid in accordance with Washington state law