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Commercial Loan Operations Manager
2 months ago
Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.
With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, were strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.
Together, theres no stopping you
Job Title: Commercial Loan Operations Manager Job Description:Summary
Responsible for managing day-to-day direction, instruction and guidance to the Loan Operations team members to achieve the highest quality of work and excellent customer service. Completes Loan Servicing activities for both commercial and consumer loans, while having interaction with internal and external customers.Essential Duties & Responsibilities
Manage the daily operations of the department in an efficient and effective manner
Monitors workload and turn time meeting service level agreements
Provides training to team members as needed, communicates clear instructions, and monitors team members participation.
Completes daily check-back and administer the necessary corrections to resolve exceptions noted
Establishes overall goals and objectives for the Loan Operations team(s).
Assists team with workload to meet deadlines
- Conduct various assessments and audits to ensure department procedures are achieving accurate and desired results.
- Implement clean-up procedures and corresponding changes when necessary and as appropriate
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Communicate with the VP to coordinate system and control activities related to loan documentation and monitoring
Provides top-quality service to both internal and external customers meeting service-level agreements
Works routinely with senior lenders and upper management
Completes all Loan Servicing activities as needed
Performs other duties as required
Qualifications
Leadership skills and previous training experience preferred
Strong independent thinking, analytical, and problem-solving abilities with attention to detail and accuracy
Excellent follow-through and follow-up skills as well as the ability to multitask
Ability to prioritize workflow and handle shifting priorities/diverse responsibilities while meeting multiple deadlines in a fast-paced environment
Detail-oriented and well-organized
Motivated and open to change
Ability to communicate with customers both internal and external. Excellent verbal and written communication skills are required
Collaborative team player with strong customer service and communications skills
Supervisory Responsibilities
Manages the Loan Operations Specialist and Senior Loan Operations Specialist
Education and/or Experience
Two(2)-Five(5) years leadership experience required
Minimum 5 years of direct Loan Servicing/Operations experience
Working knowledge of regulatory requirements relating to all loan types
Computer and Software Skills
Proficient using Microsoft excel, Word, Google Docs and Google Mail
Experience with Salesforce, nCino, or FIS Bankway is a plus
Certifications, Licenses, and Registrations
None
Equal Opportunity Statement:
Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com.
Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please download the Equal Employment Opportunity is the Law poster HERE.
